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    Shimano Steps problem E20 E10 error

    Hazel, Do you know if the bike shop updated the bike?
  2. B

    Shimano Steps problem E20 E10 error

    Since you have already swapped the battery and it still continues to shut off, it sounds like a connection issue between the battery and motor. This is the Hardness Assy piece in particular or the BM-6010. Contact Shimano for a warranty issue-Aaron if you're based in North America.
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