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Do you have a touch screen (TFT) display or lcd? My vado 3.0 came with an LCD display. Probably have to get a Vado 4.0 to get into touchscreen. Did your specialized LBS dealer update your bike software prior to delivery? Ask if they did and if not take it to them and watch how they do it. I...

I Suggest you call your retailer and tell them the whole story. See if they offer any help or suggestions. Have they sold and fixed other Vado's? This was something the retailer should have done before delivery. Specialized has not made this clear to retailers. Perhaps the Specialized sales rep...

Before I had my software updated on my Vado 3.0 with LCD screen, the display locked up but, pedal assist would still work. Like you, off and on solved the problem. The software fix also solved the kph/mph memory thing. I am not sure but I believe the update info went into the display. Perhaps...

I had the same issue with my vado 3.0. Lbs called Specialized tech help and they told him what to do. Your dealer needs to have a sign in program from Specialized. I think its part of their computer access with Specialized. Windows computer. Also need a micro usb DATA CABLE. He connects to his...

Adding to my previous response, my vado 3.0 20mph has an on off for light. My 2015 turbo X, 26 mph has no off switch.

Vado 3.0 has a button on the underside of + - control. May be different with vado 5.0?

My lbs Specialized dealer call Specialized Tech help and they worked together to make it happen. The actual fix was done by the Specialized salesman and some tool he has to get from Specialized. It is not just a walk in fix the lbs can do. Specialized Tech Help already knew this issue existed on...

RESULTS UPDATE: salesman fixed my Vado 3.0 today! It does 20 mph assisted no problem. Also the feeling of being governed or held back is gone also. Now when I pedal beyond the 20 mph it goes well. I managed on the level to get 26 mph by pedaling. The way it should be. I AM VERY PLEASED WITH THIS...

Thanks I've been waisting my time looking for something that is not there!

Can I ask what you had to pay for a Vado 5.0? Did yours come with the tft touch screen? Gps and all those goodies? What class is it? Throttle and all?

My lbs man says the salesman needs some tool. I am GUESSING they change the parameters in the motor program. The rep is going to do it by himself. He has not done many. Wants some hours and no one around or I would be there. The important thing is the bike will do at least 20 mph when is...

My vado is scheduled for next week with the factory rep. I will let you know how I make out. The firmware update is not what is needed to fix the speed. Firmware fixed the not remembering mph vs kph. Also set the light to on automatically and assist at 2 bars. No bluetooth. That is still in...

Thank you very much Carterk, I find the 28 mph hard to believe without you going back and actually riding one at 28 mph?

Is there a Vado owner that has had there bike speed fixed from 15 mph to 20 mph? Not what someone from a Lbs said but actually had or knows someone who has? I am looking for facts. Does specialized US really know how to do this???

I bought a Vado 3.0 from my local specialized dealer for $3200 + Pa sales tx

We connected a micro usb DATA cable to the display unit. It fixed some issues. Program was for display, motor and battery. Mine still needs the factory rep to change the speed to 20 mph. Mine was set as European 15 mph during manf. I still don't have the bluetooth symbol come up during startup...

I purchased a Vado 3.0 a few weeks ago. WAS seriously disappointed only 16mph speed and very difficult to pedal much faster. Seems like motor is holding you back. If you are freewheeling down a hill, I hit 28 Mph. My bike shop did an update using his windows computer with a program he signs into...

I have a 2015 turbo x, like it very much. It was a demo. Have also purchased a Vado 3.0. The Vado seems to need less effort when just crusing along. If I change gearing on turbo, can I get it to require less effort? Also a lower first gear would help on climbing a serious hill. The Vado 3.0 is...

My new Vado 3.0 did the same, defaulting back to kilometers. Lbs talked to specialized tech help. Dealer was supposed to update firmware before delivery. He did not even know he was supposed to do that. We used a micro usb DATA cable to a program he had on his desktop from Specialized. Now...