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Very sorry to hear of parts woes. I've had an ST-1 for coming on 5 years; I've put on over 13K miles and have been very happy with it. Fortunately I have excellent local support (well, not so local anymore, but they pickup and dropoff the bike so the fact my local shop is an hour drive away...

Find a local bicycle shop with a good selection of ebikes (in the Front Range, Small Planet Ebikes ... they've also got a shop in Texas). You and your husband should try a wide variety. When I did, I would up with a Stromer ST-1 (which was NOT one of the bikes I'd researched and thought I'd...

I've got a bit over 2.5 years and 6K miles on a Stromer ST-1. Other than a few flats, and chain lubing, my only repairs have been: 1) Multiple brake bleeding (there was one incident where a mobile bike shop trashed one brake, my LBS put it right on THEIR dime). 2) A major servicing at about 5K...

When testing out ebikes, one of the things that attracted me to the ST1 was how quiet it was. If there's much noise of any sort, I'd have the LBS check it out ASAP before there's much chance of damage!

Admittedly not an ST2, but I've had very good luck with https://burley.com/product/flatbed/ the stock adapter needs to be drilled out. I'd found a vendor who fabricates their own compatible mounts who was happy to drill it out for me. Clint Foner Innovative Recreation LLC 763-263-0070 But for...