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Just because one corporate overlord makes the frames does not mean they're the same product, ride the same, same fit/finish, etc. From my interactions with PON I'd say their dealer and rider support has been quite good.

Writing has been on the wall for YEARS, hardly a surprise but still a bummer. Most companies don't make their own frames, hardly news there...

You build bikes and broke a frame because you ran the seatpost way past it's min insertion? Not a good look. Glad you learned from the mistake but the part literally has that information printed/etched on it for that exact reason...

You sure that seatpost isn't past it's max extension?

For Bosch equipped systems absolutely the safeguards are in place and intact if the bike still works. The Bosch BMS will shut down any irregular cells in the battery if there's a voltage issue. Even if you can't get a report on the battery health, replacement Bosch System 2 batteries are still...

Respectfully go read the original post. Panniers =/= backpack but yes it'd be a different bag designed and intended to mount to the rear rack and have a padded laptop sleeve, thus protecting the laptop from damage and the elements as well as removing the weight from the riders back.

Will they work with you with any warranty good will? Are you the original owner with proof of purchase? The dealer can throw their weight around and pull a string or two. Not many though. Maybe they can split the cost with you? Otherwise have you looked at ebike motor repair? I had them do one...

Ah yes, break out the tin foil hats folks! Big Ebike WANTS your ebike to fail, that's right! Jesus murphy. The sample size is pretty damn small compared to the market size, also factor in region. Basic statistical interpretation folks.

Don't buy that new crap. The market is flooded with great deals on Bosch equipped ebikes that have some miles on them. Get something like that for $1k, money much better spent than buying some new mid drive pile for $1299 or whatever. There are so many bikes from 2020-2023 that are on the pre...

Hence referencing the Ortlieb Pedal Mate with padded laptop sleeve and quick release handle. Very easy to take the bag completely off the bike with laptop secured

I call a bit of BS on those numbers Bosch is clearly the leader in terms of # of units in the field so of course they're going to have a higher percentage of failures. Also they didn't specify the use case for the data. Riding all year long in southern California is vastly different than the...

It's an easy thing to be frustrated over! You might want to change your wording a bit. You don't need a "stronger spoke build" you just need a hub and rim laced up for heavier riders. You'll want at least 12g or 2.0 straight gauge silver spokes with brass nipples laced 3 cross. You can repeat...

Assuming some of my customers will read that post of this thread, I don't disagree with much of what was posted from a broad strokes point of view.

PNW Designs has a burly kickstand called the Powerstand I've used with a wide footprint. They make it in both 18 and 40mm bolt on options.

I'll 2nd or 3rd the point that unless you have 20lbs in one pannier you really don't notice the weight imbalance as much. I've had 50lbs in one of my cargo panniers on my Tern GSD and that was really noticeable but still very rideable. You really only notice the weight starting and stopping. On...

MTB bottom bracket shells are usually wider, 73mm compared to 68mm from the road/gravel/touring side. The "kit" is simply a spacer that slides over the crank spindle so the non drive crank can properly tension and attach to the spindle. What about an MTB cassette? Since you're using SRAM you...

Gazelle has other plans for the US market... Just like with cars, Europe gets all the cool stuff, we'll get some neat things though...

There are fork mounted baskets but they can be very particular to setup and often don't play nice with suspension forks.

Those models aren't coming to the US, fwiw

A positive attitude always helps I find! Keep us posted on how the repair goes.