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While doing routine maintenance on my 2018 Giant Explore e+3, I noticed that the “spider” that connects the chainring to the shaft appears to be loose on the shaft. At first, I suspected motor bearing wear but after looking more closely, I see that there is an inner shaft, connected to the crank...

I am looking for the spoke tension specs on Giant eX-2 wheels as used on the 2018 Giant Explore e+3. Google says 110-130 kgf but I recently broke a spoke on my rear wheel and discovered that front and rear spokes are different. I took the rear wheel to my LBS to have the spoke replaced and to...

I have 2 Giant 2018 Explore e+3 bikes. Both seem to record miles erratically. The Trip Distance seems to work fine but total miles odometer seems to “forget” a ride as often as not. I’ve started keeping a log of miles ridden based on my fitness band records. One bike has missed 87 of the last...

I have been using a Hollywood Destination e rack for about a year now. I am very happy with it with one exception. The knobs on the frame grabbers can work themselves loose and fall off when the rack is mounted but not in use. To be fair, there is a cartoon in the manual showing that the knobs...

I have a 2018 Giant Explore e+3 with about 6K miles on it. It has a Yamaha SynchDrive. Today, the drive started making noises that sound like a bearing is failing. Full symptoms: - Noise is like 3 or 4 BBs rattling in a water bottle with occasional louder pops - Volume of noise is proportional...

I recently purchased a2018 Explore e+3 and I pretty much love it. My only issue is that my right knee is a bit compromised WRT range of motion due to an injury. I have read that shorter crank arms can help with knee geometry problems. Are the crank arms for Giant e-bikes available in lengths...