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Hi Ann. We know that mechanical things have problems, it's just that AddMotor pretty much only brags about their "customer service" but when it comes to actually doing something for their customers they are seriously lacking in helping. As you can see in my correspondence with them they...

I started to say, I agree with you in part Brent. There is definitely a language problem and they seem to misinterpret or outright misread what the customer has said in a lot of instances, I imagine you were without the use of your new bike for over a month. The fact that they often say...

I agree with you Brent

Thanks for your reply, sort of. The bike was purchased through Amazon on Mar. 13, 2018, order number 114-8314047-4887404. My name is Mark Makie. You received this information before when you questioned me on the LCD display question I had in March. I have already sent you the story on the...

This is what I mean by this company does not take responsibility. I sent Addmotor my invoice number and bike serial number when I communicated with them. They know I am not a competitor. Addmotor does not help customers solve problems, they delay any real help and as I mentioned in my above...

I agree with Gogogordy. The difference is I have an Addmotor bike, the M550-P7, purchased in March, 2018. The good thing I will say is that the bike appears to be very well made and I like it very much. It has entry level level components (which is to be expected at this price point) but they...