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Sorry to hear that. It would be nice if they covered it, but from what I can see from your post the manufacturer has no liability. From what I can deduce, you did not perform routine monthly maintenance checks on your spokes. You Just noticed 8 spokes were broken only when you were wiping down...

Yeah, I cannot believe I waited two years to crack it open and check the grease. I just wasn't in the mood to "suck it up" and do the maintenance! I swear I'll check the grease within a year this time!

Sounds like you got some greasin' to do on at least two of your bikes! I'm glad I could provide some follow up for my fellow riders. When I decided to use Corn Head grease, I only had one reference and most people looked askance at the concept. Thanks for your reply and support

Back in July 2022 I decided to install John Deer Corn Head grease in my new Bafang Ultra. This photo is what my motor looked like when I opened it in May 2023 after 10 months. I was very pleased with the noise reduction and performance. Grease was well distributed everywhere. I slathered on a...

I agree. I was going to put in a caveat about, once you decide you are in this for the long haul..... The advice that I gave is derived after going through two bikes, one a complete DIY.

Ha Ha, honestly, I was gonna add that, but didn't want to discourage all the rear hub owners!

What I learned: Purchase the highest quality bike you can afford from a storied, reputable manufacturer. You deserve the best. Stay away from integrated proprietary electronics and software systems. Purchase a bike that can be serviced locally, or DIY, with a robust decentralised parts...

Glad to hear you have updated your web site. Since it is your front facing portal, great care should be taken to keep it accurate. Wishing good business to you!

I concur. My emtb, on trails, roads, and bike paths, is "more fun than humans should be allowed" ~David Letterman

Tried Tannus inserts in my Luna Z1 and and my Aventon Level. They worked pretty good against flats. But still. Finally went tubeless in all my bikes two years ago. Never a problem since going tubeless. Easier and cheaper.

How much disposable income do you have available to spend on an ebike?

Welcome to the forum! A great resource

Rohloff recommends the oil be changed every 5000km. I change mine a bit more than that. My hub did leak a tiny bit, but after Rohloff reduced the recommended oil amount by half (from 25ml to 12.5ml) it stopped leaking. Bafang Ultra here.

Them's fightin' words my man!

Your local Giant dealer is required by the franchise /service agreement to service your bike.

"I don’t know if you have crossed over some of these bike lanes and seen how fast people are riding. It is out of control,” ~Daily News Article My wife and I visited NY City last year and stayed in the Theater District, Times Square. I never felt threatened by the vehicular traffic. I...

Those damn delivery drivers finally did it! https://www.nydailynews.com/2025/06/04/nyc-poised-to-seek-15-mph-speed-limit-on-e-bikes-amid-crackdown-safety-concerns/

No that is normal. There is a seting that controls where your PAS starts when you turn it on. If it was in PAS 1, the throttle should have worked, unless it is set to 0/off in the controller

I should have asked this question first: When you plugged the throttle into the male plug, and tried the throttle, was your PAS setting on the display at "0"? Did you try the throttle when the PAS setting on the display was at a higher number? The Throttle may be set to not work on "0", but...

So your male connection should be the throttle. I presume your other two are connected to the brakes? If you connected a female throttle plug to the male plug on the mains and it didn't work, it's very possible that your throttle is disabled or set to "0". I suspect that is true since your bike...