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Nice write up. As far as the SRAM brakes I think it's just a matter of dialing them in. I wasn't impressed with them initially on my Luna X1 and had a slightly warped rotor but over time things worked themselves out I'm quite happy with them. I've actually had more headaches with my Magura...

Hopefully you can come to a resolution in the 1:1. I do believe you will get your money back, keep the faith. I used to recommend them without hesitation, but can no longer do so without full disclosure. I will say that I have seen both sides, good and bad with this company. Recently a...

You really think they want to do that? Keep it real. I'm guessing they would be agreeable to giving you the bike back if you don't want to wait for a refund.

No, I'm not hung up on it, but outside the credit card dispute window you really don't have much leverage beyond taking them to court, and even there good luck getting your money if they go under. Just saying they did do you a favor in the sense they were willing to work with you and take the...

Sure, it's in the emails they send out. I assumed it was on the website, maybe not. https://www.calendly.com/wattwagons

But he agreed to that powertrain downgrade. What am i missing?

That's why I suggested a 1:1. Schedule a time to talk to them on a personal basis, I think that will work better than trying to get a response by email. CC dispute might give you some extra leverage, but I think you're well past the dispute period.

Re-reading the OP the parts substituted were of comparable value. Granted, they didn't provide the exact specs agreed to, but the primary reason why the bike was returned was the downgrade from belt drive which was agreed to, no?

But he agreed to the sale. That's NOT their fault. Unless they knowingly sent him a bike they knew had issues I don't see how you could say they should have never sold him the bike. The bike didn't work out, they agreed to take it back. Good on them, I don't believe they had ANY obligation...

Well to play devil's advocate they weren't obligated to take your bike back but they did. They are trying to do the right thing from what I see. They are in a bit of a cash crunch at the moment due to refunding parts and not getting prompt refunds from vendors. Not saying you should be happy or...

FWIW, I was able to get in contact with them scheduling a 1:1 on their website. I know you shouldn't have to resort to that to get a response, but it worked for me, and I have a better understanding of the complexities behind the scenes. Would suggest doing that.

Yeah, don't disagree they haven't handled it very well, and reputation may be irreprable, even if they make it thru (I think they will).

Intentions are good, they're just getting hit from all directions (including suppliers they returned inventory to who are slow to refund).

I've seen some more recent design renders and it's looking really nice with some enhanced features. Can't say much more but one can only hope the stars will align and this will come to fruition.

No I don't think they are worth it (especially if you get a canbus motor). My Frey bike was just ok until I upgraded the controller. If you want finesse roll your own with a motor from Innotrace.

Here's the Sondors folding step thru I saw at Costco. I was mistken, price is actually 1449.99.

I would try Costco. Can easily return it if it doesn't work out. https://www.costco.com/jupiter-defiant-all-terrain-foldable-electric-bike.product.100709287.html In store they also have a Sondors Smart Step LTD for $1499. I don't see it online at costco.com any more but you may want to check...

Interesting. Could be that Luna programmed their M600 to be PAS dependent, at least the pre-2021 firmware version I have. I heard Bafang had some liability concerns and the reason for Luna having custom firmware was partially a mandate from Bafang they dial power back at lower PAS, so that...

Also, throttle is kind of a yawn, I think because it's programmed to be PAS dependent. In lower PAS (where you are normally riding) it's not like you get full power when you throttle on the ultra. Even in PAS 5 it's not going to accelerate like a 750W motor. The 600W nominal rating is...

The stock M600 programming is acceptable (much better the Ultra). Luna put garbage firmware on their M600s prior to mid 2021 which really soured me on my X1, made it unusable at lower PAS. However, their latest firmware is much improved, better than the stock M600 I think. If you can get a...