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Depends on their business structure. Is it a flat "software update" fee? Or is it $75/hr (too low) with a 1hr min? Agreed that it's steep for and update but with the amount of bikes getting pumped into other markets it's somewhat understandable businesses want to be protective of revenue streams...

Go take your car to it's dealer and see what they charge to plug it in... We do software updates during service and advise folks to come in at least annually (based on riding style/mileage) to save on trips to the shop. The updates are part of the service so there isn't a line item per se. That...

Just to close the loop should someone be considering the same situation, you can absolutely add a 2nd battery to a Load, the frames are all the same. It's not the easiest thing putting all the parts together but the frame will accept the assorted parts, y harness, and mounting bits. That said...

FWIW I never said anyone needs to act as if they're to be "invited" but merely saying that it's a two way street, sounds like you're saying something similar. Couldn't agree more on the backwardness of the industry, pretty embarrassing really. It's absolutely your problem to pay for labor...

I think your expectations should come back to reality a little bit. Granted the warranty process in the cycling industry is a bit ass backwards, but the manufacture covering parts only is unfortunately the norm. Whether the shop wants to charge you for their time is their own business decision...

LOL why because it took a year to publish an update? Kidding, kidding. Glad your bike is working well and charging your phone!

Pricing: List or do dealers discount? I’d expect demand to be softening this year but don’t know if that would come through. What extra fees to they tack on, like shipping? Depends if it's a special order bike or in stock at least at our shop. The last Superdelite I sold was from our available...

As noted Mission Control has a feature that's kind of a "get me home at this distance" which is nice. There's a couple factors worth noting. Cadence: Higher you spin up to around 100rpm really helps the motor keep momentum thus using less juice. At lower RPM the motor has to work much harder...

The iZip has worked really well for us in the past for folks needing some assistance with balance, great price point too! A little over your budget but every one we've sold has been a life changer for the clients...

Rack battery?! No. Perhaps he was mistaking it with another brand but as far as I know dual battery options are reserved for powerpacks if they don't come from the factory like R&M bikes, for example. You have to have the high step version and the 2nd battery mounts to the seat tube, wired into...

Most of the road style e-bikes are going to utilize the relatively light weight Ebikemotion system that uses a smaller battery in the downtube and a sleek hub motor our back. The assist power is lower, but the idea is like you're riding with a tailwind. Both of those bikes you listed have that...

Reported I'd encourage something Bosch that's pre-owned. We're starting to see folks that bought bikes in 2017-2019 ready to upgrade or try something else, and their current bikes still have plenty of life left.

This is bad advice and not even on topic with regards to OP's question.

Take range conversations with a grain of salt, LOTS of variables to consider, FYI. The Bosch motor is the most efficient motor on the market too. Though the battery is smaller the motor uses less juice. The $1k price for the second battery is if you want it mounted on the bike and integrated...

Also worth noting the Yuba SC AT is a class 3 Bosch Cargo Speed motor versus the class 1 Cargo motor in the SC City. The 85nm comes on a bit stronger down low with the class 1 motor I've noticed. Same overall torque, but it's punchier out of the gate. Can be nice if you're carrying quite a bit...

For sure, happy to help! Worth noting it's super frustrating when companies pump product out and screw over the end client. I hate turning folks away for service work, but at the end of the day the D2C brand that sold the bike doesn't care about customer retention, they're there for a profit...

Medeo T10+ is probably the best bang for buck that checks all of your boxes. If you don't mind carrying the 2nd battery in a saddle bag the Diamondback Union is a good bang for buck option too.

Front loaders are great vehicle replacement but as you've found out, they're big! We sell pretty much all of the cargo brands, front loaders are great for folks who have the space and/or want to be able to keep an eye on whatever their cargo is. I ride a Tern GSD and rode an HSD S11 last...

Yuba Spicy Curry sounds like a great fit for you! Can easily haul the weight, has a dual battery option too. That way you use both batteries at the same time and charge them with one charger too. Accessories offered should get you dialed in for your gear! Tern GSD is another great option with a...

Our shop sells/supports Gazelle, I've had hands on the Evelo and Current. Gazelle is better, Bosch powered and supported. Easier to service in terms of components. The "lbs support" D2C brands tout never works as well as their marketing team states, in my experience. Lots of back and forth...