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I believe both people would need to have their own display to make this work, since your app technically syncs with your display, not the eBike. I would think that this should then tie the stats to the correct account. If there was only one display, you'd have to "forget" the previous rider's...

Hello! I'd recommend taking it to a Certified Bosch mechanic, preferably at the place of purchase if possible. They can check for any error codes in the diagnostic report, as well as do some general troubleshooting with the hardware. This is most likely not related to the remote on the...

Ah yes, you are correct! I'm glad you asked the question though, as I'd imagine others may have been wondering the same thing.

Hello everybody! I recognize that this is a fairly old thread, aside from posts by Asher and Dewey, but I see some opportunity to provide a bit more insight or clarity for folks using it as a reference. Chris Nolte's response in post #9 is perfect, and I'd recommend it as a point of reference...

What Drive Unit and/or eBike do you have? The torque increase on Gen4 DUs only affects Turbo mode, and eMTB mode (if applicable). All other support modes retain their original maximum torque value.

Yes, thank you! We are aware, and working as fast as possible to get this resolved. As the quoted text suggests, it is important to disable Wifi before updating via the Diagnostic Tool. Hopefully no one here is/will be affected by this, but rest assured Bosch Service will take care of you if...

Glad to hear all is well! The eBike should always leave the OEM's assembler with the latest software version. BUT... there is always some amount of time that will elapse between assembly/programming, and the eBike making it into your hands. Sometimes you'll still have the latest version when...

I need to track down some specifics. I'm not sure if this aspect was listed in the version description, or if it was more of a rolling improvement update. Maybe @Stephen - Bosch Team knows from memory?

Ooops, that's my mistake, I'm sorry! Busy day, trying to juggle too many things. :oops: Interested to hear what your shop says. If it is a rotor magnet, then it may have the new Bosch slim sensor. I believe it may also benefit from the software update, and there may also be room for sensor...

I just re-read the original post from March. If your speed is sporadic, it is a speed sensor related issue. Your Trek dealer can re-align the sensor based on some tech docs from Trek, as well as check a few other things. There is also a software update that specifically targets this issue on...

Hard to determine what is happening remotely. Best course of action would be to have a Certified Bosch dealer take a look for you.

I've heard of and read about the general idea of 80% capacity to reduce stress on the cells, and hopefully promote a longer life. It makes sense. I've not heard anything about Bosch reflecting a different value or using the "center cut" though. When I do some math on the individual cell capacity...

Looking back, my post was a little unclear, my apologies. I've never heard of shops taking trade-in credit on used components. In my experience, it's only ever brand new parts off of brand new bikes. This obviously won't help anyone replacing a used display, but may be a great option for someone...

That's a cool idea! Most shops I've worked at in the past have offered some sort of trade-in or component exchange program when buying a new bike. It wouldn't be anything from Bosch or the OEM though, due to the nature of the business/supplier relationships. I've also only heard of this on new...

Excellent, thank you!

I'm sorry to hear about your frustrating experience. You can find manuals for all of our products on our consumer-facing website, www.bosch-ebike.com. Here is a direct link to the Smartphonehub Manual Our customer support hotline can be reached at: 833-267-2432, or 833-BOSCH-EB I consider...

Hi Peter, Thank you for your feedback! I'll forward this to the team as well. Any chance you could share a specific example of a route you attempted that was way off? If it's not easy, then no worries. :)

If I had a dollar for every time I overlooked something like this as a bike mechanic in my earlier days... I'd have a lot of dollars right now. 🥳

You're welcome! The only potential updates for the CX DU might be different variable modes, such as the eMTB mode you may already have on yours. The OEM decides what, if any, special riding modes will be available on the DUs that they install on their eBikes. The availability of these modes...

Hello! The 75Nm to 85Nm torque increase, along with any other performance features were all updates to your drive unit, not the Purion. Nothing further is planned for Purion. As Alaskan mentioned, it is positioned as a basic, bare-bones display. I'm not an engineer, but my understanding is...