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@PimpMan As mentioned above speak to a bike expert who knows bikes and has be trained on doing a proper fit. Keep in mind anytime there are issues with a rider's back, suggesting a road style bike or a mountain bike is not going to offer exceptional comfort. Sure you can add extensions etc...

@Boca indeed would love to hear to outcome. Sounds like a BMS issue within the battery. Multiple known chargers that are know to work that don't work when put on a battery would indicate a poor internal connection or a bad BMS. My guess is BMS. Keep us posted on the outcome. I am a big fan of...

@Arnel Philippines unfortunately not as this can only be done by an authorized dealer who has the software.

@OldMoe great news about getting that sorted out. Your Stromer should ride the way it should. The screw is used to keep everything tight during fork assembly and disassembly since the Stromer's use an expansion plug system to tighten things up. This expansion plug inserts inside the steering...

@Arnel Philippines as a Bosch dealer we always recommend to bring the bike in to your dealer if you expereince errors on the system. The good nes is that a 502 error typically means your bike just needs a software update and or inspection to see what is causing the problem. Typically a 502 code...

In our shop, Schwalbe is the brand of choice in our opinion and don't have issues with them. Typically a few $$ more but worth it. hope this helps, Will shop.scooteretti.com

@PCDoctorUSA agree it’s really tough for a consumer to ship large DG items. One of shipments are expensive. For shops like ourselves the $$ makes sense because we have volume with these carriers which justifies shipping pretty much anywhere but that took time and it wasn’t easy at the beginning...

@MinnBobber The Stomer boxes are HUGE and way too big for the courier companies. I suggest that you pop by a local shop and pick up the best box from them (they should give them or charge a small fee). Then just take off the front wheel, fender, pedals and remove bars (be careful with the...

@bob armani any electronics parts shop (Radio Shack type places etc....) would have it as well. Make sure you get the one without any silicones in it and make sure it's safe for plastics and circuit boards. all the best, Will shop.scooteretti.com

@bob armani argggg you are probably correct I jumped the gun on that one. Thanks for letting me know. @Gil sorry for possibly misunderstanding your question. If it is indeed the center mounted display systems then we currently do not have these. If I recall from previous chats last year with...

@Sweetwater, unfortunately, you are correct some dealers simply don't get it. Sorry to hear your local dealers are not very supportive. I can understand if it was a no-name branded product with no parts etc..... but these are high-end ebikes. Customers walking into a shop with a bike equipped...

@Dave Milligan It appears you have one of the late 2016 early 2017 units which you won't be able to update with the walk-assist feature. You have a fairly new update (there is just a new version of the display software now V5.7.3.0 (not going to change much on your bike). If your dealer has...

@bob armani this is probaly due to the torque sensor needing a cleaning. Try cleaning it and that should resolve the issue. All the best, Will

@mhs7386 could be related to several things. Pedego has a great dealer network and a great support department. They should get you back up and be running soon so you can enjoy your new bike.

Great job @Dmitri Will

Hello @Gil, If you can't find a replacement display, we have them listed on our website here https://shop.scooteretti.com/products/easy-motion-lcd-display and we do ship to NZ. take care, Will

Hey @Jonathon, we are a large Easy Motion dealer and here are a couple things you want to check out to correct the issue you are having: - When you say surging I presume that the system doesn't shut down but rather that the bike moves forward on its own, is jerky or doesn't feel as responsive...

@MinnBobber If you can try to get a slightly smaller box from a local shop this will help. Something in the 65 x 35 x 10 should work and allow you to use common carriers like UPS, FedEx etc.... as the dimensional weights will be within their limits for their drivers to handle. Try to see if you...

The rear racks that Stromer supplies have a great quick connect system on them which most people are not aware of and allows for some really nice styles of trunk bags, baskets and pannier bags to simply slide right on and lock in place (no clamps, no plates to install). This allows for quick...

Most people don't but the Mirrycle mirrors basically have a press fit the brass threaded insert into the plastic and if one does not loosen it the brackets where these insert are crack. We also replace them due to a drop or knocks against something. Great mirrors just a lot more fragile than the...