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Glad the cleaning fix worked for you. Battery life should be on average 5 years as long as you following the manufacturer's care of lithium batteries.

Issues with Bosch systems are very rare and while some experience some issues it’s one of the most reliable systems currently available. When our clients run into issues the most common problems are poor connections due to lack of cleaning. Using a good quality “safe for plastics” contact...

When booting up the computer it’s super important not to apply any pressure to the pedals. During the boot up process the the toque sensor voltage is being calibrated and if there is pressure applied to the pedals, the computer will see that as an abnormal reading and trigger an error code. This...

There is a couple of reasons why this is happening and you should check the following. While an error 9 typically indicates an issue with the drive unit it can also be triggered by other areas on the bike. So you will need to check and clean the following (*NOTE: You will need some rubbing...

During the Bosch training for dealers, software updates are discussed. The Emtb mode even for trekking bikes equipped with the CX motors is quite popular with many of our clients as you simply leave it in that mode and have the system determine automatically how much assistance is required based...

Hello RL, Which model of bike do you have as there is the older Blue battery for the ST1’s and a Blue battery for the ST1X & ST2’s. Also there should be a date stamp on the battery someplace to know when it was made.

All, Suggest dropping by your local Bosch certified shop and have them hook up the bike and get you a diagnostics report. Can indeed be a button which can be tested in a few seconds with the software or may need a software update. Another suggestion is to make sure the contacts on...

@danstpete there are a lot of great tires out there with Schwalbe being one of my favorite brands, but more importantly, before you select a tire you need to define the needs and expectations of the tire. Different compounds, different fabric lays will make tires perform slightly differently...

@JohnCO there is nothing wrong with the Velec bikes. As a rider you have to buy what feels good for you. My intention was to clarify that sometimes products are marketed in ways that can be a little confusing for consumers as mentioned in a previous post. All the best, Will

@Alaskan thanks for sharing. Just for fun, I plugged in similar data (using your data on average) to see a rough range estimate using the Bosch online range calculator and it actually shows a more conservative # to what you rode. Which is great. I too experience more range than what Bosch...

Correct the Velec line of bikes are made in China not Canada. Like Velec there are several companies who will use the wording "Designed in Canada". This basically is a broad meaning to which there is little to no legal implications of being sued. Using terminology like "Engineered in Canada or...

Great that you checked us out and indeed we are the same Scooteretti in Ottawa. We always recommend calling in and chatting with one of our staff who can really help you out.

Nothing going on currently in terms of manufacturers rebates.

As mentioned in my post above all features are currently active for all NA units and Apps but final feature testing for NA has not been completed just yet.

Indeed Bosch has confirmed full warranty coverage of their systems this week but not all features may be available in NA moving forward until full testing has been done for the North American market. All features are currently active though.

@wannabxtrm I was just at the NA Bosch meeting this week and indeed the COBI system is officially supported in Europe and the final OK for North America should be announced shortly. They are still looking into any potential issues with the available options on the APP but there is a good chance...

@Motodaddy awesome timing and appreciate you buying those tires from us! Keep us posted on how you like the tires. We love them and you’ll really be impressed with the life you will get from these. Let us know if we can ever be of assistance! Will Shop.scooteretti.com

@Motodaddy, Bosch allows you to change the setting for the circumference by about 5% to compensate for the difference between tires etc.... No you won't damage your motor and yes this can be done. If your bike is equipped with the Intuvia display you can easily change this yourself and if your...

@Cube Mike congrats on your new purchase. You are gonna love your Cube bike and the reaction is a great bike for the $$$. If you are looking for a 500Wh powerpack we have them in stock and ready for shipping. https://shop-usa.scooteretti.com/products/bosch-ebike-battery We are Dangerous Goods...

@Catherine G OK good luck!