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I appreciate your help with feedback on the issue, especially with sharing the screenshots of maps and routes. I'll let you know when I hear an update on their progress.

Update: The team in Germany has identified the issue with the service provider, and are working on a fix.

As fooferdoggie said, try without the chain. This is the first step in trying to rule-out external causes. I can't tell for sure, but the chain seems a little "bumpy" or wobbly when I focus on the idler pulley area. [Edit]: chain actually looks like it is not seated on the pivot-mounted idler...

Hello! Magic Tour is a Moustache-specific option/riding mode. It is similar to eMTB or eRoad modes found on eBikes offered by other OEMs in the sense that it allows the drive unit to deliver varying levels of assistance based on rider input, but it is not identical. There may be different...

Hi Steve, Thank you for this info. I believe I do understand your concern, but the team in Germany asked for a specific example of what you are experiencing. While they could check any route in NYC, they wanted to be as exact as possible when looking at your issue. The map, etc. that you...

@SteveBorough Any chance you can tell me the starting point/destination (exactly as you entered them on Nyon) of one of the routes you were having trouble with? Our team in Germany is working on this now, and has asked for this info along with a screenshot or picture of the route your Nyon...

It sounds like a good idea. Admittedly, I've not spent enough time on anything with E14 to be able to make a meaningful, even semi-intelligent response on shifting behavior. :( This adjustability would likely be something that the OEM would have to ask Bosch for, and my guess is that most will...

Yep, best bet is to ask your LBS. Too many factors otherwise.

Kiox availability appears to be good (50-100 units) in the US where I have visibility, but not sure about other regions. MSRP in the US is showing at $261.50, but exact price may vary based on source.

The link below will take you to a fairly comprehensive comparison chart, but let us know if you are looking for something different. https://www.bosch-ebike.com/us/products/displays

Hello! If your drive unit has a 15T currently, it is a Generation 2 Bosch drive unit. All Gen2 DUs have internal gearing that increases the ratio by 2.5 times. If your DU has a 15T, it performs identically to a 37.5T ring (obviously you can't have half-teeth, but your ratio is right between 37T...

That makes sense. Yes, you'd be able to use Nyon to adjust for that. You can move Eco up to be closer to Tour, or you can move Tour down to be closer to Eco. You can also fine tune different assistance levels at different speeds. For example: I keep my Eco around 50% support to start offer, but...

Nyon allows adjustment of all 4 assistance modes, but only within maximum stock parameters. In other words, you can't set it to give you more top speed than your factory limit (whether your eBike is assist up to 20 mph, or assist up to 28 mph.) It also cannot be adjusted to give you more torque...

It's all good! I've not been in this exact situation myself, but I'd imagine it is quite frustrating. I'll let you know what I find out.

This is perfect, thank you Steve. The comparison to the Google Maps functionality is especially helpful. I'm sending this over now.

Please keep in mind that I'm doing my best to help you with this. In order to help, I need accurate information to share with the people that I'm bringing questions/issues to. Are you saying that your Nyon's navigation avoids any city street that includes a designated bicycle lane alongside...

That's my mistake... I wouldn't consider illegal route avoidance a feature, but more just the way it's designed to behave. Definitely sounds like a frustrating ride experience, and I myself also wonder why it doesn't route you on more desirable routes. I'm still working on getting more info on...

Are you having issues with paved trails, or actual bicycle lanes on city streets? It appears Nyon will not route you anywhere that eBikes are prohibited. Please see article: https://nyc.streetsblog.org/2021/03/15/city-hall-remains-silent-as-hudson-river-greenway-e-bike-ban-continues/ My...

I got some more info from a colleague who is more familiar with NYC than I am. He pointed out that certain paths or trails may not show up because they do not allow eBikes. https://nyc.streetsblog.org/2021/03/15/city-hall-remains-silent-as-hudson-river-greenway-e-bike-ban-continues/ He also...

I received a request for more info from the internal rep you just spoke with. My apologies for the lack-luster response you got from our newest hotline member. Being new and working remotely aren't the greatest combo. I will work with leadership on his team to ensure a better experience next...