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I submitted your suggestion to the NA team last week... it was well received, so I'm optimistic. Next steps will involve getting the correct approvals, etc., which may take a little time. I'll update you when I know more. Thanks again for the great suggestion!

Thank you for sharing this. The links and screenshot are especially helpful- should make it much easier to explain the suggestion/request to HQ. I'll figure out how to move this forward when I get back from vacation.

Happy to help! This would be great to have, but if I'm being honest... I'm not optimistic that it will happen. This kind of information is not really available to dealers, and at the risk of speculation, I predict that there has never really been any demand for it. It may be difficult to...

It sounds like our communication lines may have crossed somewhere. Please know that I'm doing my best to understand and to help. I’m sorry to hear that you did not have a positive experience when you visited your dealer. I'd recommend you address that with them directly and perhaps look to...

Warranty is 2 years for private use, 1 year for commercial (example: rental). Aside from warranty, Bosch will support the components/software of your system for at least 6 years beyond the time the product line is eventually discontinued. My apologies as I don't know your exact model of eBike...

I'm sorry, but this is inaccurate. How often do you update your system and app? This may be something to investigate if you don't have the most current software versions. I'd imagine you are already on top of this, but keeping the app up-to-date is just as important as updating the system...

Hello! - I'm not aware of any plans to add any additional features to Kiox. That happened a year or so ago when Bosch added navigation to Kiox, and the LOCK feature a little before that (I might be slightly off on the times). Custom riding modes will likely not be an option for Bosch system 2...

This is a really good question, perhaps one of the oldest in the bike industry. I can't speak on behalf of Trek, but I can share my experience from the last 20 years of watching OEMs spec their products in different ways. There will always be trade-offs as product managers work towards design...

Hello! This is likely due to the different regional websites. I'm not sure exactly which markets the Cargo Line Speed DU is available in, so it may not show up in all places. Some basic specs: - 4th generation Bosch DU platform - max torque: 85Nm - max support: 400% - assistance up to 45kph /...

Hello all! There seems to be a bit of confusion surrounding the smart system, so I'll do my best to clear some of it up. Please keep in mind that this is my own personal understanding/perspective, not an official message from Bosch. The new Bosch smart system (system 3) uses CAN FD to...

I'm not very familiar with the old Nyon as it's not a NA product, but hopefully another user has a better answer on that. We've been quite busy lately with our new training season ramping up, so not as much time to read posts. I think I briefly saw your post on Nyon, but can't recall the...

I did the same thing when I first got a Nyon! Customized the modes, but forgot to enable them.

Intuvia is 5v / 500mA Kiox is 5v / 1A SPH is 5v / 1A You are right @retiredNH , very few companies offer any major phone charging abilities. My understanding is that it relates to the effects on range, but I'm not familiar with all of the reasoning behind it.

Hi Tom, Congrats on the new Tern GSD, one of my favorite cargo bikes! Regarding your replacement battery, this sounds normal. As you've likely seen on your Tern, the battery mounting points for Bosch frame-type batteries involves (2) separate points on the frame- the lock mount point and the...

Have you updated the software recently, or changed anything else?

If your local IBD has a Bosch BCT (Battery Capacity Tester), they can use the discharge function on the BCT to safely discharge your battery. It will take them a few hours.

Glad to hear you got everything worked out!

Hello @SQUIDwarrior! Kiox, SPH, and new Nyon all use the same (2) wiring components (handlebar remote, and connection to DU.) A swap between any of these (3) displays should be relatively simple at the handlebars, assuming clearance for the new mount, etc. Each display has their own mount, but...

Hi all! @BlackHand is correct... it's EU info that found its way onto the page. SPH and speed DUs are not compatible in the EU as the Cobi app allows the user to navigate away from the screen that displays current speed, even while riding. This is not an issue in NA as there is not a law that...

The approximate 7 year support window starts after a product is no longer current, rather than at its initial release date. As Court mentioned, there won't be new software features added during that ~7 year time period, but updates for bug-fixes, optimization, etc. should still be available...