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https://www.emtbforums.com/community/threads/ebike-reliability-study-shows-that-shimano-steps-system-is-a-total-disaster.26546/

Performance Line Group worldwide partners, including Performance Line Bearings (now eBike Motor Centre), won't service Shimano STePS motors. For one explanation as to why, here it is from the founder's keyboard...

As far as I know, motor manufacturers do not service failed motors, they just replace them, warranty or no. Unlike shocks, whose makers often offer "factory" service and repair, I've yet to hear of Bosch, Yamaha, Brose et al doing so. Not their bailiwick, I guess... Regarding eBike Motor...

Ayup, I'm high on eMTB "crack," and it all started with an original, $500 (+$200 S/H) Indiegogo Sondors in 2015 - that was my gateway "weed" 🥴 I kept progressing 'til I "arrived" with my opioidish 2018 Commencal MetaPower Race Fox, which was way above my skill level but I'm adapting to it...

Wow Bee, that's thorough! I often try to help folks sort through the myriad of choices in the ebike world, but surprisingly have yet to help a short rider (under 5'4"). This could help them a lot if/when I do... Regarding the warranty column, however, and have to ask - does this refer to...

I have a TSDZ2 that's awaiting installation, and just spun the crank on it. I felt "normal" resistance pushing clockwise, and virtually none counter-clockwise. That may not be good news for you, I'm afraid. I also zoomed in on your Sherpa pic, and will be curious if you can fit the motor...

faconev posted this and never came back, according to his profile. Maybe he'll get an email alert

My limited understanding of battery rebuilding is that if the battery management system is intact, only the cells need to be replaced and it's not like you need special cells for whatever ebike brand battery it is (Yamaha, Bosch, BMZ...). If you send HiC or other rebuilders the original case...

Did you send it to HiC? How much did it cost to rebuild the battery?

Excellent! It sounds like ZEN's ready to support its customers... the lifetime frame is something I'd emphasize, as well. I am aware of Bosch, Shimano and Brose's 2 year warranties, as well as Yamaha's 3 year coverage. I believe that Specialized and Giant, who use Brose and Yamaha systems...

I don't intend to harp on the warranty details, but I think it's important to many potential buyers. The way the homepage currently appears, "3 Year Warranty" is the only info given, and it only appears with the Shakti "bullet points." This could be interpreted to mean that the warranty...

Awesome! Might be good to get the warranty details up soon - it's one of the first pages I read when looking at consumer-direct bike sites. FWIW your About Us page is VERY impressive!

Astounding initial offering, Ravi! The Samurai is the best commuter/trekking bike I've seen below $5k. And I bet you could break your own record with it, too :cool: At some point I read something about ZEN's amazing 3 year warranty, but can't find anything on the site about it. Can you clarify...

This is amazing - designed and built for long days of riding by a guy who's been there and done that.

Impressive, Mike - not just the mileage, but the luggage... wow! My first Haibike was a 2015 Xduro rx29, which I got in 2015 from the area rep after inquiring about becoming a Haibike/iZip dealer. 18 months later, I sold it to fund my second Haibike, a 2015 FS RX. That bike's still going...

Ebike Motor Repair (EMR) is in fact the USA partner of Performance Line Bearings, which is now called Ebike Motor Centre. This past Summer, I also had a noisy (Bosch) motor issue, but with no loss in performance. Using my rarely good sense caution, I sent it to EMR - no bearing or gear issues...

I missed the FullSeven w/PW_ST! Asleep at the handlebar... or keyboard/monitor, in this case :eek: Good catch! While I think it's good that Haibike has moved away from consumer-direct sales, one trend I've seen is that they're going after motorsports dealers. They must've run into brick walls...

What tammin said! Seriously, I was typing up some of the same sentiments to add... What I'll add now is that removing and reinstalling motors is a moderately skilled job, unlike taking motors apart, cleaning and inspecting their innards, and reassembling them. I've removed Bosch, Brose and...

Snake jaws :p

This fascinates me. The only "mainstream" ebike motor company (Bosch, Yamaha, Brose etc.) I've heard of suggesting "regular" motor maintenance is Brose, who suggest changing their drive belts around 10k miles or so. Or it coulda been 10km, I don't recall exactly. But I just checked Brose's...