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Thanks for your reply Aushiker. I don’t understand why I can’t expect a manual to be provided for a $2-3k purchase though? Even blenders come with manuals. I saw today that Shogun’s info email is bouncing

Hello I recently bought a Shogun ebike from Melbourne Bicycles - model below I bought it for riding up hills and while it gets me up and down, it is clunky/abrasive changing manual gears and the chain has fallen off several times (roughly once a month). I am pregnant so I’ve become too...