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Yes, I took it to Conti's where I live in VA, the closest Cannondale dealer (they don't seem to have someone too familiar with e-bikes), and I've spoken many times with the shop I bought it from (a place called Public Lands in PA). They've both reached out to Hyena and Cannondale and neither...

Thanks, I did purchase that one from the local Trek store after some research, but Trek couldn't figure out the connector cable that would work with my port. Cannondale/ Hyena/ Mahle weren't any help. Do you know which cable would work with that extender/ my port?

Hoping someone from this older post can help... I recently purchased a new but older stock Treadwell Neo 2 with a Hyena internal battery (model BP-B250) and the connector attached. I have gone back and forth with Cannondale, Hyena, and Mahle and have not been able to locate a range extender that...