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I understand your point. I chose my scooter in large part because the dealer is nearby and willing to stand behind their products and work. I'm lucky enough to live in a city that has plenty of ebike shops to choose from. Unfortunately there will be a lot of Sondors customers who don't. Or if...

I'm concerned about what's going to happen to customers who genuinely need help and haven't the first clue about ebikes or bicycle assembly. I have over 20 years of tech support and customer service experience, so I know what I'm talking about. We're dealing with two organizations (Ivars &...

I think this is a good idea. Posts with reviews, questions or experiences from people who are receiving their Sondors ebikes should be in a separate thread. I'm sure they're very happy to have their bikes and wouldn't appreciate the "letdown" of others discussing their concerns about the...

Here's your support folks: May God have mercy on their souls. As soon as one of them asks an uncomfortable question on the Owners Group page, guess what will happen to them? And what about buyers who've already been farted from that group for asking questions? No support for them... At least...

They're closed because they're so busy kicking out anyone who asks the wrong questions or breaks cheering squad formation. The only ones left there are being compensated to shake Ivars pom-poms around, to entertain the masses. Lots of credibility there. For an unbiased view, keep an eye on news...

I think you'll have to wait for unbiased opinions. Otherwise you might as well ask kids what they think of their toys on Christmas morning. I'm not saying that the Sondors will definitely suck, just that the "new toy syndrome" has to run its course. A machine like an ebike also has to go...

You forgot to include a few things. It's important to give credit where credit is due. As an added bonus for their $500, buyers get the following extras (not at no additional charge): Additional $194 ($247 international) in inflated shipping fees, after Ivars previously "guaranteeing" the...

"Loose and unregulated?" "No one puts any ducks in a row?" Here's the simplest of many US government links I found which state otherwise: (Link Removed - No Longer Exists) Based on what I've found with a cursory search of US import/export laws, it is in fact the exporter/importer who bears the...

Next on the Ivars Dog & Pony Show: From their email to me dated May 27. Speculation (tongue in cheek): Maybe US Customs noticed the containers full of empty boxes and are demanding Ivars send something to put in them. That's assuming US Customs is the real cause of this latest delay. Or maybe...

And that's the sad part. It's like starving someone for months (May to October?) , then offering up a big bowl of steaming dog crap. They'll be happy to get that, too.

I'm surprised nobody has discussed the discrepancy between the promise to ship out ebikes in "waves" based on who ordered first, and shipping ebikes out based on colour instead. I've been told that they can do both, ship by colour AND by order date. Just wondering how the early backers feel...

Welcome to the roller coaster of lies and broken promises that is The Ivars Dog & Pony Show. I guess you haven't been following each episode since February - when we were all being promised wonderful quality ebikes to arrive on our doorsteps in May 2015. We were promised, guaranteed in fact...

From the point of view of Ivars & Co. Mr Dawson is actually doing a bang-up job. He was hired to do customer relations: deflect customer concerns, not to address them or hand out refunds. That's why refund requests are being stonewalled without a reply. Anyone who is serious about a refund will...

Finders (funders?) are trying to desert in droves. The fact that Ivars and company are stonewalling and ignoring their refund requests puts a damper on the desertions. This latest update is a perfect example of Ivars' pattern of deliberate deception and fraud. He makes a big announcement about...

I think it's better and safer to have a slower charger. Sure the cells are Samsung, but that doesn't mean the battery itself is top-notch and won't blow up in your face with a 5 amp charger. I don't see a problem with a longer charge time, it's the reason I bought a spare battery. I wonder if...

I am guessing that they will include the instructions that come with the components, like the motor, battery etc. Not sure if they'll bother creating a dedicated manual for the Sondors as a whole. Many Sondors clients are new to ebikes, so I can foresee a lot of frustration if there's no proper...

I hope Sondors and crew will be legally compelled to ensure that their products (ebike and batteries) meet the regulatory requirements of all of the countries they're being shipped to. If not, this will create a new headache for customers, assuming non-compliant products are allowed in by...

Quick update. I sent my first email to Sondors & Co. a few weeks ago. At that time I listed all of the concerns I had with the campaign. Their reply ignored all but two items: the fact that (at that time) there had been no evidence that anything was being manufactured, despite the promise that...

Re the International shipping and requirements. Bear in mind, Canadians were charged for "international" shipping by Sondors et. al. so we could fall under that classification when it comes to regulatory compliance. Anyone outside the US should check the regulations in their jurisdiction. Here...

Thank you! Message received; I won't talk about my "refund track" ;) on this thread anymore. I don't have much more to say about refunds at this time anyway. I did create a separate thread to discuss refunds a while ago, I guess that would be the place to go if you want to discuss refunds? On...