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Update on my situation: I stood up for my consumer rights and got the $45 diagnostic fee refunded by the local bike shop. Their sloppy service, gloomy vibe, and that extra charge were the final straw—I won’t be going back there. While Specialized’s warranty support was solid, the shop’s poor...

Hey Cycologist and everyone, thanks for the great discussion on this worldwide forum. Cycologist, I hear you on the Vado struggles-loose hub and crankarm issues are a pain, and your shop not explaining the motor swap is frustrating. My Specialized Vado 4.0 had a noisy motor and inconsistent...

You're right. I should have taken it to another bike shop in a different town. Also the LBS charged me a diagnostic fee of $45 separately for the warranty repair. I figured that kind of thing would be covered, especially since it was clearly a defect. The shop did a solid job handling the...

I’ve owned my Specialized Vado 4.0 for a year, and it’s been a mixed experience. The motor made more and more noise, and its power delivery always felt inconsistent and odd, possibly tied to the breakdown. The local bike shop is going to replace it but it's taking some time. Bike has about...