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My rear light got sheared off so I ordered a replacement from Amazon (Lezyne, E-Bike Rear Fender, Light, Black https://a.co/d/495xQ0Q) but cannot see how to connect it to the existing bike wiring harness as it looks like the wires disappear into the battery compartment (I say appears as wiring...

Tough crowd!

UPDATE After posting on this site, I could not be happier with the support I have received, the power of negative press I guess! I am delighted to say that I am back on the road! Surface 604 Bikes provided a new controller, and even proceed me with a video telling me how to install it. Once...

I am delighted to say that I am back on the road! Surface 604 Bikes provided a new controller, and even proceed me with a video telling me how to install it. Once done, everything appears good. I have edited the title of my original post to reflect my satisfaction with these guys.

Perhaps your Mike’s E-Bikes shop considers completely ignoring a customers complaints and concerns normal, I do not. Multiple emails and calls went unanswered, and it was not until I posted this, with that title, that I heard anything back from them.

Hi John , The last problem with my bike was different form the original one I reported. But I agree that, regardless of the type of problem, it should have been identified prior to the bike being returned through testing. Oh well, I believe I can see light at the end of the tunnel, it is just a...

My bad; the original repair, that I paid for, was for the handle bar mounted display unit. The controller they' sent this week fits inthe down tube above the crank. Please forgive this novice's lack of technical know-how and terminology!

Wow, didn't expect my OP to spark this debate! I have to say that since posting on this site, Surface 604's support has been amazing! They've sent me a new controller that, although I'm struggling to install correctly (I believe the issue is due to my lack of mechanical 'sympathy', and no fault...

I have to say that since posting on this site, Surface 604's support has been amazing! They've sent me a new controller that, although I'm struggling to install correctly (I believe the issue is due to my lack of mechanical 'sympathy', and no fault of theirs) and after a five mile initial test...

Can't decide it this time was an attempt to bolster your post numbers, or really intended as being helpful? I've been dealing directly with the manufacturer, Surface 604, throughout, no third party involved. Surface 604 apparently operate with/under 'Toys 4 Boys' so I returned to the address...

Thank you Mike TT, I appreciate you calling out the (possible) dealer or manufacturer trying to divert the intent of my original posting. Strangely, since posting my tale here, I finally heard back from Surface 604 promising to refund me for the battery, and send me a controller, which they now...

Purchased a Colt a couple of years back, and was quite quickly disappointed by decreasing range within first ten months, My concerns were exacerbated by their poor response, and then total blanking of questions when I pursued their (obviously bogus) 50 mile range claim. Then this May (bike is...

Like it, like it lots!

Thank you, I am desperately trying to get Surface 604 to at least talk with me, if I have to resort to shaming them into it, so be it!

Purchased a Colt a couple of years back, and was quite quickly disappointed by decreasing range within first ten months, My concerns were exacerbated by their poor response, and then total blanking of questions when I pursued their (obviously bogus) 50 mile range claim. Then this May (bike is...