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I have had Ortleib panniers on my Aventon Level for years and they have been great. However, i recently bought a Giant Stance E plus and found I needed panniers for that bike as well. I bought an Aeroe rack with a pannier receiver and bought on of the recommended panniers, the Ortlieb “City.”...

It is not relevant to my point to say that bikes of this type come without pedals. The point is that Giant specifies that it does come with pedals. Secondly, I never owned a Vado nor claimed that I did. Thirdly, you made the claim that I bought the wrong bike. I researched the bike for months. I...

I bought a 2024 Giant Stance. This bike is great for mountain biking but I have a few complaints: first, the Giant official website specifically states that the bike comes with “aluminum platform pedals.” It came without pedals. I filed a complaint over the internet with the FTC and, as you...

I have a 2024 Giant Stance E (electric and full suspension). I find my Kryptonite lock is too heavy (I am 80 years old and 135 pounds) to carry in my back pack comfortably, So, I need to be able to carry my lock and some groceries. I have looked at the Aeroe and the accompanying 12 L bag. The...

I have a 2024 Giant Stance E+. Is there a way to mount my Kryptonite lock securely while mountain biking. I was hoping someone made a holder that utilized the bottle cage holder bolts.

I tried to order the orange color that you alluded to, but the store said that Giant was out, so I got black (the choice was between black and dark blue). At $3,200, marked down from $4,000, it seems a bargain. The only thing I added, because I have them on my Aventon, and find it uncomfortable...

I am 80, so it can’t get to distant. Perhaps I was spoiled by my Aventon Level 1, which i bought at a LBS. The bike included pedals and a key to unlock the battery, and, as I said, i have put almost 13,000 miles with nothing but expected maintenance ( i have not had a car for 3 years). You are...

I purchased a Giant Stance E+ a few days ago. The bike is all that I expected, but, I am not happy with Giant. in the interest of full disclosure, I have emailed them regarding my complaints and I am waiting for a reply. The issue is that on the official Giant website it clearly states that the...

It is a Hyper (dual battery). I wonder if there can be bars light up when you press the test button and still have a blown fuse? It is hard to believe that here in Phoenix, with a population of over 5 million, there is not an electric battery repair shop. I did check with Batteries Plus and they...

My grandson bought a used dual battery Juiced brand ebike with only a few hundred miles. One battery stopped working apparently but the bike will run on the other, even if you change mounts. All the bars light up and the battery is fused. No shop will touch it nor do I know how to test the...

I need a part for my thudbuster short travel suspentsion. Cane Creek no longer manufactures the part and is trying to find one for me. It is the the part that holds the seat post to the saddle rails. There are two; the one I need does not have the threading to receive the bolts. It is a short...

Yes. You can view my posts. I just got it back today. After Archer’s bike in Mesa , AZ, put me through hell, and I threatened them with disputing the charges, they finally took it apart and found that it had no oil inside! I guess it never did, because it works fine now. Why I had to bring it...

I am 77 years old, and until recently my experiences with local bike shops has been favorable. In fact, the local shop in Lakeport, Ca., treated me wonderfully and I appreciated them being there for me. The last six years I have lived in Scottsdale, AZ, and my last two experiences were brutal...

I splurged, but I justify it by not having a car. I bought Ortleib high capacity panniers for my Level. I have not had buyers remorse. They weigh 5.9 pounds, but I can put over 40 pounds of groceries in them and they are waterproof. They cost around $300.00, but, they are well worth it. And...

By “stiff” I mean it feels the same with or without lockout. The LBS lubed the shocks but they almost immediately froze again. I brought it back again and they refused to fix the problem. I emailed Aventon and explained the problem a month ago and they have chosen to ignore me. The young man at...

We have the same issue: too many flats. I am relatively certain that tubeless/ slime works. As I said, not practical for the Level to convert. I am interested in how it goes for you. Would you mind checking back in from time to time and tell us your experience? That would be helpful. ThAnks.

I recently had my third flat on my Level in 2,000 miles. At 77, I can’t have flats; they are too much for me. My hard tail had 6,000 miles when I gave it to my daughter, and never had a flat, because the shop put on tubeless tires and added sealant every few months and I used it every day. It...

I have an Aventon Level. After adding ergonomic grips and Kinetic seat suspension, this bike is almost perfect for me in terms of aesthetics, range, and comfort. But, my dream bike would be a dual suspension, dual purpose bike; commuter and mountain. Reisse-Muller makes one, but, it is ten grand...

I passed 1,400 miles on my Aventon Level. I am very pleased with this bike, but I just noticed that the shocks are very stiff. I thought that they were locked out, but they were not. I compared them to my daughter’s Specialized hard tail, and, alas,something is amiss. Is there’s way to adjust...