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Take it back to where you bought it. Sound like intermittent electric connection somewhere. Drop the motor and check connections? Is your magnet on the rear spoke properly adjusted?

Interesting. I have a 2017 battery. Yours looks like a newer 'in-tube' battery.

Where does it say "Made In China"?

Dream on......

170 crank RPM assist only in the highest setting. When do roadies even pull 170 RPM? I spinout on a road bike at 120-130rpm.... on a downhill.... on asphalt. I'm guessing this bike is about $6,000 USD. You can get a new Royal Enfield 650 interceptor for that.

Looks good but... where is the 2 plate crank? I am not sold on 1x. What I find completely ridiculous is: The motor also has a new EXPW mode that adds assist up to a pedal cadence of 170 RPM. Since when do MTBrs spin out there cranks to 170 rpm? Do you? I say you do not! I prefer the regular PW...

Broken Haibike frame. Not mine. Rider I think is 250 pounds and a real beast....masher. See Hillbilly repair! Haibike replaced the frame.

https://www.ebiketuning.com/shop/yamaha/peartune-mso-3-0-yamaha.html Says works with PW SE motor, but what is not know is if it works with a Yamaha bike or a different brand bike with Yamaha motor. Also note 2 versions.. on for light switch and one without. Other brands available on this...

28 inch wheel/rim is also known as 700c or 29in in USA

I have something similar... but very minor on my back wheel. There is some slop. It's not the frame. I tightened up the hub on the pressed in bearings....so there isn't any play. (people say don't d that). When I put the wheel back on there was play. WTF? Then I packed the thru axle with grease...

If the suspension is loose the brakes would not rub. If the wheel bearing is loose the brake will rub. Check again.

I could not route internal dropper cable through the seat tube, under the motor and then up the downtube. tried several times. there wasn't room, or the cable got pinched. So I came out a factory made hole in the seat tube and then back in through an enlarge hole in the skidplate where the...

Here is the best tip. Wipe the chain off and relube it on the bike, and wipe the excess off. You are gonna change it in 1,000 miles anyway. Why go thru all the trouble of cleaning for showroom clean?... it's gonna get dirty anyway.... it's a chain. Put bike in large chainring in front and...

Internal or External dropper?

Do not remove a spacer... add a spacer!!

I think you want a 35mm Measure the OD of your seat tube. The seatpost clamp that came with your bike should have a number on it. If you have a dropper post consider not using a QR seatpost clamp.

As said, check the 3 motor mount bolts are tight.

Nothing wrong with Haibike or your Haibike. Operator Error. Any questions, you should pick up the phone and call your Haibike dealer in SLC.

Warranty service is through your dealer where you purchased, not direct to US distributor. Follow the correct channels.

Oh, it's Deleted Member 4210 again. Thanks for squaring me away, Mikey. You forgot to add how much better the Yamahas are for any ebike riding. Total A-Hole.