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Hi Dylan - So sorry for your problem. Looks like Chawn has already responded and hopefully we can get you all squared away with the bike shop you purchased it from. Please keep me posted - my email is [email protected]. And if you would please, can you resend the email that you sent on the...

We have to find time for that ride Vern...

@Vern - The chain is the primary component with a center motor system that requires reinforcement and the manufactures are supplying socially engineered chains that are designed to wear better under the extra forces of a motor plus human power. The rough shifts can be avoided by backing off on...

@HumanitiesHaze - Here is the model specific portion of the OM: https://docs.google.com/a/currietech.com/file/d/0B6Yj3_-cPkFAZXlCOXRma0lIMDg/edit Keep me posted on your progress please and thanks so much for your patience. -Larry

@Widman , The Peak DS (dual suspension - which is essentially the difference) will function the same as the Peak (hard tail) with the exception of a few nice upgrades that we are also making on the 2015 Peak. See Court's review: http://electricbikereview.com/izip/e3-peak/ In contrast to the...

Here is the FeEx tracking number - Priority Overnight should have it there in the morning - 770168318792 Estimated delivery : Tues 6/03/2014 by 10:30 am BLOOMFIELD, CT US

Dear EBR Community Members: Thanks for your posts and suggestions. Once the subject motor is back in our hands, we can accurately assess the problem. Until then, we would only be speculating as to the cause. We have shipped hundreds of IZIP E3 Dash eBikes since February when they were...

@HumanitiesHaze - I just learned that we missed the FedEx priority pick-up on Friday afternoon and the shipment did not depart until this morning. This gets it to the dealer tomorrow morning. So sorry.

Oh for sure you can pedal it faster the 20 mph (and descending) but the motor assist is designed to cut off at 20. @Vern - If you want a fully that works like a speed pedalec, don't tell anyone but we are introducing a FS version of the Peak that will be available in the September time frame.

@Vern - The US systems are designed for 20 mph, so am afraid not.

@Paul E. - I'd suggest that you order it through the dealer near you, even if they don't have the Dash in stock, they can special order it for you. If for some reason they won't please let me know and we will contact them and attempt to work this out for you. As an aside, every authorized...

For everyone that has been patiently awaiting the arrival of the first full production Haibikes with the all-new Bosch Gen2 Performance System, engineered exclusively to the North American standards, good news! Your wait is almost over. The very first containers of the 2015 Haibikes arrive into...

Thank you Kyle. We are trying our best as an company to insure 100% satisfaction.

@DashRiprock - You can rest assured.

@HumanitiesHaze - I'm so sorry that you have this problem. I learned about the issue on Friday and we shipped a replacement the very same day via FedEx Priority, 2 day so that it will arrive at the dealer on Monday. I'll will also reimburse you for your expenses as a result of this...

Thank you James. The products continue to improve with new developments each year supported by the expansion of the market. Its truly an amazing time to be in the electric bicycle business.

Points well noted regarding the assist levels and we are addressing on 2015 version. Thanks for all the great feedback!

Good to hear this Eddie. Glad that the problem is resolved!

@Bike_On - Thank you for posting OB's promotional piece. While good information and valid on many fronts, it smacks of throwing everyone else under the bus from a reliability standpoint and pats themselves on the back as being the best. Perhaps at one point in the development of North American...