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Today I have sent the an email to [email protected], posted feedback on both their Google Playstore and the Apple App store and posted to Giant's NZ Facebook page. I have no doubt that this will be as effective as "a condom machine in the Vatican" but I feel better now I have vented...

I managed to get out for a ride his afternoon and I can confirm that I am now experiencing pretty much what is detailed above. Basically Auto mode doesn't work how it did before I did update 20191231000. When I now select Auto at any Assistance Level by holding down either the Up or Down...

Another update this week, I did a firmware update that was listed via the Giant App on my 2020 Fathom E+ 3 29er (32km/h). Again it all went OK and now my firmware versions are: Software Version 20191231000 (was 20190802000) Hardware Version is 20190100000 (no change was 20190100000) The only...

Comms don't appear to be Giant's strong suit. You would think that when there are major changes to basic functions Giant would want to inform a user. How difficult would it be to add a list of changes in a this firmware feature within the app. Most other manufacturers of electronic items like...

This week I did a firmware update that was listed via the Giant App on my 2020 Fathom E+ 3 29er (32km/h). All went well and now my software version is 20190802000 & hardware version is 20190100000, I'm not sure what the were before as I didn't make note before starting the update. The only...

I too own a 2020 Giant Fathom E+3 with 500 kms on the clock, and like you had started to hear a creaking sound under load. I removed each engine mount bolt individually and spayed each hole lightly with LPS3 (corrosion prevention) and lubed and reassembled each bolt with a smear of lithium...

Good to hear that it has worked out for you, as they say a happy wife is a happy life.

I don't believe you are correct, PedalPlus 6-sensor technology was introduced in late 2018 on models with the SyncDrive Life motor and has been fitted to a variety of models since then. https://www.giant-bicycles.com/global/news/pedalplus-6-sensor-technology/23339 A quick check reveals it's...

I believe that any model with the PedalPlus 6-sensor technology will have auto mode, it was first introduced in late 2018 so it will be across many models.

I would agree with the comment that Auto mode provides more assist than I really need, because of this I assumed that I would sacrifice some battery life. I was surprised that this didn't appear to be the case. As the round trip was only 50 km and battery life was not ever going to be an issue...

I have a 2020 Fathom E+ 3 29 (32 km/hr) and often ride a particular trail here in Wellington, NZ. Initially I rode in at level 2 on the way out and level 3 on the way back due more uphill work. The complete trip is approximately 50 km and a combination of gravel trails, hills and some tarmac...

I did read that in models prior to 2020 this was in a recent software update to RideControl, I can't find that info again so I cannot verify. It is possible that the auto feature will not work without the PedalPlus 6-sensor technology.

Power assist ‘AUTO’: The motor automatically detects the amount of support the rider needs. The combination of the PedalPlus 6-sensor technology and the instantaneous response of the SyncDrive Life motor creates a smooth and powerful riding experience. It maximizes energy efficiency for both the...

I have a 2020 Fathom E+ 3, this has the SyncDrive Sport motor, as does the 2019 Liv Vall E+. My fathom supports the auto function and I use it often. I reiterate that Auto setting on RideControl can be activated by pressing and holding the bottom power level assist button, this was...

With regards to the Auto setting on RideControl - this is activated by pressing and holding the bottom power level assist button, this was implemented on the 2020 models and in a recent software update to RideControl for earlier models.