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So, I've had a loaner Delite HS Enviolo for about 2 weeks (thanks LBS!) as the shop works on replacing my motor and figuring out the tensioner wear issue, and it is a night and day experience. I will post ride metric as soon as I figure out how to retrieve them from the smartphone hub and...

thanks for sharing, but this thread was started to call out particular problems on R&M bikes and the overall workflow problems customers and shops face when troubleshooting R&M products. I hope you continue to have no problems for many miles ahead!

I received my bike back and my LBS is not that equipped to actually remedy problems on the spot. They were able to corroborate my issues which included repeated tensioner wear, bike performance past 22mph and front wheel alignment issues. They admitted the wheel alignment was due to a known...

My LBS has the bike and is looking into it, again. Hopefully this and all the other issues get fixed, will update when I hear back

new Nyon, and I'm referring to the "My Power" metric displayed on both the new Nyon and my Kiox. All in all wondering if a sensor is broken and why I am not getting live feedback while the bike is still, unlike the Citrus video of the new Nevo 3. Here's that angle, mine is also about 10mm from...

here are some additional pictures 1) Notice the frayed edges of the belt and the distinct line down the middle of the left half of the belt, where the rear sprocket tried to carve a new center line when the belt hopped off. You can also see how close (touching) the chainring is to the tensioner...

No, I was told its not necessary

how do I rectify this? My LBS has already swapped the tensioner based on R&M's instructions, @JVBulman what indicates i have the correct spider?

my QR was pretty tight, and has some, albeit minimal friction/knurling on the lever side, none on the nut

I've experienced the same thing (SD 2020 Rohloff/HS) but maybe on mile 100, what screw are you talking about? Do you mean the guide bearing assembly under the rear sprocket? When mine jumped off center, the sprocket chewed up the belt edges a bit and tried to carve a new center slot into it!

I was thinking the same thing as far as overall alignment, the back wheel has done some weird things over the months, just the other day I noticed the disc brake side "guide square" was almost out of its "well" (see picture of proper alignment), I had to undo the axel and reseat, not sure how...

Here's a perfect example, see image attached, circled is where the chainring is currently wearing away at the tensioner flange. This was originally replaced months ago shortly after purchasing the bike, with no explanation of what was wrong and why this happened. As you can see, the new part is...

That's the point of this thread, no amount of my complaining can make my LBS competent all of a sudden. They're either set up for failure from the start by R&M or just truly bad at their jobs. All I can do is self diagnose problems (or reach out here) as much as I can without having real...

you betcha, a well known one at that!

Greetings, I recently encountered a few issues after receiving a 550 error during a light drizzle. Firstly, I know no ebike is "waterproof" but I presume this tank of a bike can handle a light drizzle. During the incident the lights, motor and transmission were not responding to input but the...

Yes it does. Was equally surprised at OPs picture, which seems way less refined and may be vulnerable.

I find deflating the tire makes all the difference! You get a few centimeters play where you can push the tire toward the motor which provides enough slack to remove the belt with ease.

I have a SuperDelite 2020 GX HS Rohloff and I have a horn and button here in the US.

Thanks for the reply, Magura mentions motor kill and lighting on their site for the brakes. Also many ebike models have this functionality. Finally, while braking hard, couldnt the current torque momentum of your feet/legs cause the bike to "assist" you further?

Quick question about SuperDelite (2020) braking...does depressing either brake kill the motor? Testing just the front brake, the motor still works without impedance. Trying to figure out how to test whether the rear brake kills the motor but would appreciate some input from other SD owners.