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No clue what they are doing with it. I presume trying to resell/have resold it or using it as a demo bike or something. Didn't think to ask them and am no longer receiving replies from their company, unfortunately.

Unfortunately the saga continues. WW replied to the dispute so I'm submitting a rebuttal. Given I have proof of them accepting a return, promising a refund and tracking info for everything, I should be fine. It's just an annoying and painstaking process to get what should be a simple refund for...

I removed that part after reading more detail from Pushkar in that legal thread (before you posted your reply). What I meant was a comparison to my experience and that of a kickstarter campaign. I have little knowledge of the founder situation. From my experience , the product sold on their site...

I'm glad this is over, just wish it was amicable vs. dispute process as I wanted to maintain them as a potential avenue for future purchases (initially). By no means am I calling them a scam, just that actions (or lack there of) were that of a scammers patterns. You are correct though, they...

Final Update: Recovered funds via dispute process with my bank. Never received a refund from WW despite their promises. I believe WW had intentions of issuing a refund, something must have changed or their business/financials weren't sound and thus a refund was never issued. The lack of replies...

I'm chasing at both ends; dispute has been filed with my card issuing bank and while I await their next steps I'm hoping WW can pull through with the actual refund. I'll keep trying to get WW to issue the owed refund beforehand. The dispute can be dropped if they do.

I do not want the bike at this stage. You also miss the part where they advertised and marketed a bike as belt drive, sold and took orders as if it was a shippable/final product, to then come back stating the frame design was flawed and unable to work with a belt drive. That is bait and...

I can only give them that if they give me the money, right? Otherwise it's actual theft. Lol

Do you have a link to that 1:1 scheduling option? Not seeing it on their site at the moment. I'll contact through any means available.

Substituting parts regardless of cost comparison without the buyers consent is the problem. Especially when there are plenty of bike parts that cost more that a consumer may not prefer. The bike was returned because of the continued issues and their request to ship it back for repairs then wait...

I mean, not having an obligation to accept the return is a stretch. They shipped a bike not as ordered, as the thread title states, with no acceptance/forewarning to me on the changes. Per the return policy on their site you have to postmark the return within 7 days of purchase.....well, they...

At the end of the day, as an individual consumer I've no care for their original intentions or business circumstances. Nothing should impact their ability to refund a canceled or returned order at the bare minimum. Their actions blur line between incompetence and shady business practices. When...

I'm curious if we should start a new post to aggregate all customers impacted by their behavior with simplified description of how? I'd be curious to roughly know how much money they have yet to return (or delivery a product for) to customers. I too am hesitant to take things legal because...

No replies to my multiple emails chasing a refund status. It's been nearly two months since they received the return. Group legal is a benefit many companies offer that give access to legal services. Some of those services include consumer protection. Basically it's adjacent to hiring an...

Just a quick status update. Awaiting my card provider's next steps on the dispute process. Seems to me they are delayed by a dispute backlog. Wattwagons started ghosting my continued requests for a refund, since that is still their responsibility as the merchant. I've debated leveraging my...

About 115 miles on the bike now and not a single issue to report. I'm genuinely impressed how well this came together and I've adapted pretty well to the throttle only approach. Still would like to compare a PAS/torque sensor setup to this throttle one but just can't bring myself to purchase a...

First two weeks of commuting down. Went well, except for some 34* (f) mornings that my gloves are not equipped to handle. Otherwise the bike is running very well and rides are quite enjoyable.

Welcome to the forum! and thanks for the mention, @Rome. Definitely agree with @tomjasz on ebikes.ca. I've ordered from them several times with zero complaints. They are a top notch company and I'm using one of their minimal RTR kits now and loving it. Going DIY can be as simple (bolt-on and...

Agreed. It's a for profit company that gains money from the companies consumers complain about. If the company pays, they will side with the company a majority of the time. People fall for it because of the name including "Bureau* when it's really just a Yelp-esque company.

I've submitted the dispute with my bank and am awaiting next steps. Collating supporting documentation as well. If the refund comes through, great. If not, I'll provide everything the bank needs for me to win the dispute process. Sad that it ended this way. Really hope others purchase with...