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Youtube seems to be down at the moment. Just googled about it.

You can find the comment here: Youtube Sort the comments by "newest".

Well it's good that it seems my situation is not normal for their support. My gf is very excited to get her bike, as am I, so that we can ride together.

Got another response! This time about why they haven't been answering their phones. They are moving their warehouse and their phones haven't been transferred over yet. They didn't give me an eta on when they'd be back up, but at least there's a reason.

Oh I'm not yelling at them or anything. Especially since I don't believe that they are doing it intentionally. And I do believe that their products are great. But it'd be nice if they could clear up things like why they won't answer their phone. I do understand that they are a small company.

So they finally answered my email last night. They said that my email had gone in their spam inbox. True or not I hope it doesn't happen again. I've asked them about why they don't answer their phones, so hopefully I hear back soon.

That's how I feel. I spoke with Court and he didn't seem too surprised about it. Disappointed, but he said that he has lost touch with them before as well. Just do to them being such a small company. ?‍♂️

Thanks for the suggestions. I did contact them through Instagram in the comments of this post, but they never got back to me: I will try Twitter as well!

Has anyone been able to get in touch with Ariel Rider lately? My girlfriend put in an order for the Class C bike and it's backordered, but the backorder date has changed recently and I'd like to ask them about when to expect the bike. I've tried calling (never answered a phone call) and I've...