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My hub was damaged on the 17 June and I received a replacement wheel on the 03 July. Customer service was excellent especially given the COVID issues. Hope you get sorted soon

Yes Ribble have replaced it and I’m back on the roads 👍🏻

Thanks 😊

Hi, my x35 rear hub motor casing has broken where a spoke was seated and now I can’t use my Ribble SLe and am gutted. I have contacted Ribble but they have still to get back to me. The bike has only done 2k miles and never been in crash or dropped. I am at a loss to know why this has happened...