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Since the throttle tops at 20 mph they both won't work at the same time. If you are going over the limit and held down the throttle while pedaling, this would be a result of what you're experiencing. If that's not the case then you would want to visit a local dealer to diagnose the issue.

If you're looking for a charger for the Level or Level.2 we have them available on our website. https://www.aventon.com/products/aventon-charger?variant=41256867725507

Hi there! Some riders use a timed outlet like the product linked below. We hope that this helps...

Hi there, You will notice a selection bar at the bottom of the app with five categories. The “Ebike” button towards the far left is the main menu. Example 2a shows how the main menu looks once an account is created and paired. In order to customize which ebike is shown in the main menu, swipe...

Hi there! We are sorry to learn that you're experiencing technical issues with your e-bike. An E25 code is caused when the brake inhibitor sensor is loose, or the brake lever has been engaged for more than 5 seconds with the bike powered on. The Pace 500 uses special brake levers that stop the...

We suggest filing a warranty claim or visiting a local dealer. https://www.aventon.com/pages/electric-bike-shop-dealer-locator

We're sorry to hear about that! Feel free to DM us so that we can have a look at your claim. Thanks!

Hey there, feel free to reach out to us in DM on here so that we can look further into your claim. Thanks!

We appreciate your feedback and will forward this to our team to look further into.

Can you please specify what clarification is needed? We would greatly appreciate it!

Hi there, EZBike Ca runs the website. Any questions or concerns should be directed towards them.

To replace the rear fender wire clip, you will have to replace the rear fender itself. If are interested in purchasing the rear fender please reach out to us at [email protected] so that we can send you an invoice. Thank you.

Hi there, which part are you looking for?

Hey there, If you are experiencing issues with your Level 2 fenders, can you please e-mail our support team at [email protected]. Thanks!

Both batteries are recommended to be charged at different outlets. Plugging two e-bikes into a power strip or one outlet can overload and blow a fuse in the wall. The wall timer plug-in is designed to shut off the charger so it doesn't overcharge the battery which can damage the battery. Here is...

Hi there! This is not recommended for safe charging practices. We suggest using a timer plug-in that will shut off after so many hours of charging.

Hey there, Welcome to the family and thanks for choosing Aventon! We hope that you and your wife have many awesome adventures ahead. If you ever need us, give us a call at 866-300-3311. Our phones are open Monday through Friday from 8-5 pm, PST, or send us an email at [email protected]! Happy...

It would work with both the Aventure and Aventure.2, they have the same rear axle nut size.

This would work with the Aventure.1.

Hi there, is this the Aosom Cargo Trailer that you are referring to...