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Basically call your cc company and tell them your problem, that the bike is defective, you contacted the vendor and they refused to help. From that point on the burden will be on the vendor. The cc company doesn't care, they'll just charge the vendor back plus hit then with fees for the charge...

If you paid by credit card just document what has happened and do a charge back with the credit card company. You are the cc card company's customer, not the bike seller, so is you've kept documentation showing that the bike company is not honouring it's obligation they'll have no problem in...

Part of it is the type of bikes that tend to get reviewed/discussed here. I assume (with absolutely no facts to back me up) that eBikes in the US/Canada probably draw an older audience anyway. When most of the reviews and questions are about heavy bikes with huge batteries and ability to carry...

Unfortunately this is one of these topics where people feel like they have the only answer regardless of what scientific evidence shows. You'll have the usual "why if I wasn't wearning a helmet I would have died" responses. I think that if it makes you feel good by all means go ahead and wear a...

You know I've never had a house fire that burned down my house...but I still have fire insurance because the consequences of not having insurance would be so horrific. Regardless of the brand of bike lithium battery fires are scary and not leaving any large lithium battery plugged in all night...

keepuplad you should definitely make sure that Giant isn't violating Australian consumer laws. It certainly wouldn't be the first time this has happened. Apple, as a prime example, has been forced to honor local laws in the EU and Australia. What is somewhat depressing is to see over and over...

Sure, and yet the average weight of American males has increased by over 28 pounds since the 60's. I'll assume that riding an ebike gives you more exercise than sitting on the couch eating doughnuts, but it's amazing how many people are looking for bikes that can handle over 200 pounds of...

Hi Ortrek, good to know about the Hondas. I guess I was thinking about carb adjustments and all the stuff that gas engine upkeep normally entails, but you're making me rethink it. My bike cost a lot more than a Metropolitan or Ruckus, so when I look for a point a to b device for transportation...

Maybe have her test an Orbea Gain? Unlike most 50 pound and heavier ebikes they ride and feel like a real bike, with just a little bit of extra assist if you need it. You won't be ghost pedalling with it like with most ebikes, middrive or hub, but it will handle and feel like a bike, and if...

Billing yourself as the biggest eBike maker in the US isn't really saying much...most of the parts are from Asia, as with many other bikes. Many traditional brands probably sell as many or more eBikes in the US, they just don't classify them as being made in the US. That being said, this is a...

Christob, you nailed the joys of riding a light-weight bike down perfectly. It's not for everyone and it requires a certain amount of health and willingness to work, but comparing a 50 pound or so ebike to a 30 or less pound bike and the way they feel and handle is like comparing a Ford F350...

Hi CL. Do you think there will be a much longer wait? I think I read somewhere that they were already shipping in the EU. If that's true it shouldn't be much longer for them to be available in the US. Yes $645 seems really high for a smallish water bottle battery, but in the world of brand-name...

Hi Alaskan, it's cool that you tried a Gain. Obviously it's not the right choice for you, but I'm confused by your reference to a "throttle"? All Gains are Class 1 - they don't have throttles. I spend a lot more of my time on Euro forums now, where people seem to like Gains a lot more and use...

Alaskan, you actually sound like a perfect candidate for an Orbea or other "light" ebike. You should try one to see what you think. No one should do anything that may hurt their health, but a light ebike that uses power only when needed may be great for getting back to more exercise without...

I have health problems so I started out with ebikes so that I could keep riding. Personally I could care less what anyone rides, it's their choice, but I have two ebikes that I'm currently using, an SS-Glide single speed and an Orbea Gain. When going on the exact same ride of about 20 miles at...

I've been fascinated by these attempts to differentiate because in my mind - who cares? Bike, scooter, whatever they're just devices for transportation. I bike for exercise, the only reason I use an eBike is due to health problems. The electrical part is a backup, so my Orbea Gain is perfect for...

TForan if you're so concerned with people looking like fools and scooters why don't you quit goofing around with an electric bike and ride a real bike... or are you too weak to do that? For every disparaging thing you say about throttles there are lots of bikers who say the same about any...

As I said it's a single speed, so without a throttle you either have to pick gearing that takes forever to get up to speed or gearing that is incredibly hard to start from a stop. By having a throttle you can get off the line quickly enough that cars behind you aren't as likely to plow into you...

TForan, couldn't I come back and say just as easily that electric motors are for scooters, that real bikes are meant to powered solely by humans? I have a "self-loathing" Gain with minimal power and battery. To me a 50 pound bike with a zillion displays and gadgets isn't the same as a "real"...

If you wanted to degrade the life of a lithium battery it would be hard to come up with a better method than draining it all the way. It's also bad to charge it to 100% but at least there's a reason for that since most ebike battery management systems only balance the cells at the end of the...