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Your package had been picked by the UPS ground, but they are experiencing delays and it will take a bit longer to process your request. We’ve already escalated the matter and I will keep you posted. I apologise for any inconvenience caused. I would like to really apologize for the extremely...

If you notice any problem with your bike, please contact us at Amazon service team or [email protected] with the Following Information: 1.Platform of the purchase, such as Amazon, Wallke site, etc. 2. Order ID, purchase date. 3. A brief description of your issue (pictures or video will be...

There might be some omissions and misunderstandings. An estimated delivery date (or date range) will also appear in the product page. The pre-ordered item will be shipped on its release date. I confirmed with wallke warehouse staff, they responded that the shipping time will be the same between...

Yes, it is different on the X3 . Wallke X3's front brake is located on the right-hand side of the handlebars, and the rear brake is on the left-hand side.

Wallke X3 Pro will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is mount the front wheel, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. You will find clear instructions and the...

Wallke X3-Pro’s are in distribution from the CA Warehouse, and awaiting pick-up for delivery by an independent carrier, usually FedEx or UPS. The containers hold approximately 150 Wallke X3-Pro’s, and distribution takes a few days for the carrier to pick-up. Once the carrier ( FedEx OR UPS ) has...

ECO mode: twisting the throttle with pure electric power. PAS mode: Pedaling with the power assist. Riding will be easier and more energy-efficient. SPORTS mode: Pedaling without electric power. Exercise whenever you want (or the battery run out), burn more body calories! The thumb throtle...

Tips: The tire maximum pressure is 30 PSI. If the tire exceeds its rated maximum pressure, which will cause tire puncture. The standard tires we offer on our bikes come with a rated maximum pressure. We recommend using a pressure that is at least 20% less than the maximum as this will provide...

Yes, you can remove the sensor from around the crank. Since the loose wire do not play well with dirt, grime, sand, or salt – common substances you may splash onto your electric bicycle when riding in rainy weather. With this in mind, we recommend that you unplug the PAS cable on the...

Wallke X3 Pro 3 Modes For Riding ECO mode: twisting the throttle with pure electric power. PAS mode: Pedaling with the power assist. Riding will be easier and more energy-efficient. SPORTS mode: Pedaling without electric power. Exercise whenever you want (or the battery run out), burn more body...

Here's the picture of the upgrate display from a August shipment. Features i. High luminance colored LCD with special technology( The glass lens fully and seamlessly fits to screen for better display effects). Holographic screen, it looks like a smart phone when the display is switched off...

Hi Rizzo20, I have confirmed with my Amazon colleaue, you will receive the updated August batch with -New seamless welding design and -High Luminance colored LCD display. Don't worry~ The special gift will be in the box. Your research is accurate. Thank you for your time and effort. The first...

Sorry about the slow reply. Here's Wolf. I confirmed with my colleague, they responded that the sensor will be shipped to you via DHL airfreight asap. Once we got the tracking number, we will send it to you immediately. Thank you for your time and effort. Best regards, Wolf

If the inside of the cadence sensors is wet, dirty, or damaged, take a photo and contact Wallke Ebike Support. If it looks normal, line up the internal notch and pins (and external indicators) and press directly together without twisting. Besides, If you see an error code message on your Wallke...

Hi Hal Holtsinger, Sorry about this happening. A connector check should be performed if the LCD display shows any error code or the bike fails to power on. Have you ever checked the wire? My colleague told me that she have received your email. If possible, could you send us the video about...

Our wallke X3 Pro e-bikes come with cadence sensors. The data from the HD cadence sensor, and the motor’s internal speed sensor determine the amount of assistance provided to the motor. A connector check should be performed if the PAS just stopped working. We are glad to know that your issue...

Hi Craig, we have replied you before, please check. Maybe it went to your spam mailbox. If you can't find it, please send your message to this email directly： [email protected]. Thank you.

Hi Craig, My colleague has contacted you through our service email before, please check. The address is: [email protected]. Have a good day! Wolf Wallkeebike.com

Hi Craig, It is our honor to serve you. I have confirmed with my colleague. They responded that they have seen your pictures. We hope you can test the voltage of the battery with a multimeter. Could you please send us a longer video about your test process to our service email? It will help us...

Yes, I confirmed with my colleague. They responded that your bike is the June batch. Wolf Wallke Ebike Team