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A If possible, could you please send me your order ID or purchase date? I will confirm it for you.

Update: Wallke will launch an intelligent air pump later. Here's the picture of it.

We're lucky to have such good humans around you. Only persons with genuine concern will point out our mistakes. We will correct it.

Ebike performance(Top speed) on hills depends on factors including the weight of rider, steepness of the hill, cargo load on the bike, battery power, and more.

How to change the advanced' menu ? Please kindly press the up and down along with power until you see OK on the screen then let go and press the up and down again until settings come up, you should now have access to advanced settings. Here's the link of X3 Pro display user manual...

The standard tires we offer on our bikes come with a rated maximum pressure. We recommend using a pressure that is at least 20% less than the maximum as this will provide added suspension and diminish the shock and vibration the bike has against the road. The rated maximum pressure is 30 psi...

I had confirmed with Wallke technican. They responded that when you apply the brakes, the WPA regeneration will be activated. I recommend you not to do that. It could have a significant impact on its overall operating condition. e.g: the causes of equipment(motor and controller) failure

Yes. Press the up and down along with power until you see OK on the screen then let go and press the up and down again until settings come up, you should now have access to advanced settings. "Advanced settings" - "CRU" - "ON" - cruise control is active "CRU"- cruise control If you want to...

Hi My colleague told me that they have received your email about this issue. We sincerely hope that we can determine which component is not functioning properly. If we can be of assistance, please do not hesitate to contact us. Email: sales@wallkeebike 1.Platform of the purchase, such as...

Please kindly press the up and down along with power until you see OK on the screen then let go and press the up and down again until settings come up, you should now have access to advanced settings. Here's the link of X3 Pro user manual...

Glad to hear about it! Hope that you could receive it soon!

I have confirmed with our technician staff. The design of plastic sleeve is to protect the saddle tube from scratches. Hope that you can understand.

Your package: 1Z6EX7640335138354 In Transit Scheduled Delivery Thursday08/27/2020 Location: San Pablo, CA, United States We apologize for the confusion. We are committed to providing prompt and efficient service. If you have further questions or concerns, you can contact with us.

Thank you for your patience. I know it can be frustrating when a delivery date is uncertain. Number: 1Z6EX7640325512271 Package status: In transit Country: United States -> Unknown Destination: Origin: 2020-08-26 03:41, Ontario, CA, United States, Departed from Facility 2020-08-26 00:20...

Please kindly press the up and down along with power until you see OK on the screen then let go and press the up and down again until settings come up, you should now have access to advanced settings. Here's the link of X3 Pro user manual...

Update: Wallke Production Department told me that they are designing the new rear rack for Wallke Ebike. If you are interested in it, you can kindly check the attachment. I will update you once I receive more information.

Sorry about the slow delivery. I had confirmed with Wallke warehouse colleague, they responded that All the 8/17 package had been picked up by UPS few days ago. UPS had scaned the most of package, but some packages have not been scanned. Could you wait a little bit more? The shipping information...

Great job! We will give your suggestion serious consideration. ;)

Update: I had confirmed with Wallke Production Department, they responded that the Sep batch of X3 Pro is in production, so the brake will be changed as left/front and right/rear for the next batch. Thanks for the helpful advice!

Thank you for your patience. I had confirmed with my colleague again. They told me UPS are confirming the status of your package. I’m eager to receive the UPS's feedback. 100% Guaranty delivery and Full refund before shipping. If you are not willing to wait for it, I will notify my colleague...