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The most frequent cause of loosening is side sliding of the nut or bolt head relative to the joint, resulting in relative motion occurring in the threads. Could you please send us a email about your issue? It is highly recommended that you attach videos to help our representatives quickly...

Oh my god😱 If your front shocks shot already please contact our service team with details about your bike use. Please send us your a detailed video about your issue, they are extremely helpful and speeds up the process. If possible, please send us your order ID and purchase date as well. Every...

Please let us know if you have any other questions or concerns regarding your bike. Our service team are glad to serve for you. If possible, please send us the video of issue. Wallke service team: [email protected] / [email protected]

We truly value having you as a customer🥳 Please let us know if you have any other concerns or questions, and we'll be happy to address them.

Shipping Update: My colleague told me that we made an appointment with UPS over the weekend, but they did not come to pick it up.

Please send us your order ID and shipping address to our service team. We will serve for you. Email: [email protected] / [email protected]

Please kindly contact us with your order number, address and phone number, which will help us confirm your order. We have no extra Altus parts in our warehouse, so the package will be shipped from our China production fatory. I will upload a video on how to change the deruilluer(Wallke Youtube...

I want to sincerely thank you for bringing this info to our attention. We are always to improve our product, and your feedback is essential to that process. I will forward this msg to my production depaertment ASAP. We encourage our loyal riding to share their thoughts in a way that will...

Surely🙌

I would like to really apologize for the extremely delayed update, but there were some internal misunderstandings, that had to be cleared. I managed to track down your shipment. My colleague said that the package sent out on October 7th was delayed. He sent me his shipment record. The record...

I think it is a Aluminum alloy Rebound Adjust MTB Suspension Air Fork. I will take the time to confirm the details.

Your words was extremely informative🤩

Wooooowwww!! I bet you guys is a famous Photography:cool:

does the $100 discount code apply to Amazon orders as well? This exclusive discount is now only available to Wallke direct.

The controller is the same, the only difference is that we modified the program (speed limit). The power controller will unlock the speed limit.

1. We will confirm with my colleague. 2. Yes. 3. All bikes arrive in Class 3 mode. This means the bike is limited to 28 mph. Ebike performance(Top speed) on hills depends on factors including the weight of rider, steepness of the hill, cargo load on the bike, battery power and more. I gotten...

You will need a special pump to add air to your fork, so that you do it a little bit at a time and have the correct pressure. Please check the below recommendations for air pressure within the forks to suit riders weight. Running too much air is common and no fun. Note: Don't do this without...

The inside diameter of the seatpost is 33.9 mm.

Your Wallke ebike battery uses several sophisticated monitoring systems to prevent damage from overcharging, overheating, deep battery discharge, charging with the wrong voltage, and other errors. Please use the specific charger supplied with your bike. Other chargers may not supply the correct...

clarification-on-august-batch-x3-pro https://wallkeebike.com/blogs/news/clarification-on-august-batch-x3-pro