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hi for information i've just bought a cube reaction race 626 and i'm having a problem with the chain getting jammed between the front ring and frame, also the chain snapped first time out ! as you cannot peddle backwards n an electric bike it's very annoying !! hopefully shop or cube will sort...

Hi just bought a cube reaction race 2021 model - been out on it a few times - first time out on a muddy ride chain kept riding up and jamming between frame and front chain ring, as cannot peddle backwards had to keep stopping to pull out ! then the chain broke !! took back to shop and they said...