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I contacted Specialized on 3/20/2023, but never heard back, so I contacted them again on 4/7/2023. They hadn't "lost the file" or anything, because they identified my past query. But it seems that this is something they're aware of and are still trying to determine a solution. That is to say...

Yes, we had exactly the same thing about 10 days ago. I called the Specialized U.S. number (1-877-808-8154) and talked to some person that seemed to understand the problem but didn't have an answer. Rather, he took my contact information and said that he would refer to the team handling this...