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Hi Chris, If you have not already talked to our team at [email protected] I recommend you give them a shout and maybe schedule swinging into the retail store in Ballard when it is convenient for you, they will see if there is maybe a setting that it incorrect in the programming, as you...

Yes! We had them in stock in the store this week, but I think they just went live on our website and are stocked in our warehouse to ship same/next day. Shipping is $$12, but I think @woodsusa might have ordered a set before the web team had all the information uploaded...

I can confirm what @Barkme Wolf said, the RadWagon is a few inches too long for the bus racks in Seattle. When I take the Seattle light rail I use the RadCity since cargo bikes are not allowed, but I have found that to be a nice mix; I use the RadCity for longer urban commutes, going to airport...

@mrgold35 if you email [email protected] the team here can look up your serial number and determine manufacture date and provide you with sound guidance. It is unusual to have the pack and bike perform normally with a battery that is about half charged, and the charger(s) to not respond...

Hi All, RadMini Fenders are shipping before the weekend, and the first batch of RadRover fenders should be on the website for order later next week, shipping out to customer mid-December! We had hoped to have both versions available at the same time, but the larger size of the Rover fenders...

The RadMini and RadRover full coverage fenders are manufactured in Seattle by a 2nd generation military manufacturer using high quality materials, so the price is higher than the conventional steel or DIY fat bike fender options out there. Every part including the custom stainless L brackets and...

Hi @Taylor Guziewicz, Ann M.'s recommendation is a good one, and I suspect the PAS sensor failed in tandem with your motor controller if all other systems are a GO now, but PAS is not responding. The tech support team will get you a new sensor and replacement instructions if they have not...

Hi All! We are closing in on having the first production batch of RadRover and RadMini specific, full coverage thermoplastic olefin (TPO) fenders to compliment our standard half coverage fatbike fenders already on the website. I can't tell you much about these in advance of the release, but...

Hi @sid5427 ! You might be happy with these, but the steel fatbike fenders I have tested for both the RadMini and RadRover were not ideal for weight and noise/vibration compared to the plastic equivalent. I think fender manufactures go steel so they don't have to invest in vacuum or injection...

The 16'' would be the best fit for your wife @jldub and you should still be able to comfortably enjoy the 16'' as your non-primary ebike. She would not likely be able to stand-over the 20'' bike so I don't think you will want to go this route. I am 6'1'' and have spent fair amount of time on...

The color is perfect as well!

Can you share some detailed photos of how it attaches? I know the support and customer service team here get a ton of questions about which trailers can attach to the RadRover, and this looks like a great option for pups!

A customer that came into the store had installed a pair of Jones H bars on their RadWagon. The cables reached, however they were stressed. http://www.jonesbikes.com/h-bar-jones-loop-aluminium-710/ VERY cool bars despite the cables not being long enough. I see maybe 50% of users adjusting...

I can provide some clarification on the Bafang markings on RadRovers ;) The 500 and 750 watt stamped motors of identical, except for the markings. This does not have anything to do with conformity for international markets, although that is a solid assumption. All motors will be stamped 750...

Great to hear you are experiencing the eBike grin! Thanks for riding RAD!

Love the orange accents on the trailer!!!!

Hi Vincent, Please don't hesitate to reach back out to support if you have any follow up questions! They will make sure this is all corrected and you get back out riding if not already!

Hi Kelly, The manual does not contain the manufacturer recommended spoke tension but the recommendation is to keep the spokes between 100-120 kgf. You may continue to have regular spoke failures since higher stress could have been placed on the remaining spokes when the original few failed. A...

Hi Kelly! A couple things contribute to most ecargo bikes rear wheels requiring some additional upkeep: 1) Hub motor puts more stress on the rear wheel, requiring spoke tightness to be more frequently checked out, and wheels trued. The same applies to mid drives where torque and stress on the...

Hi Ben, I am happy to hear that the tech team over here got everything sorted. We recently doubled the size of our team and moved into a larger space which should result in better and better response times and minimum down time if anything else comes up in the future. Thanks for the kind words...