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Oh, I don't feel comfortable opening up that motor either. Now trying to get Amazon & Discover to help, as the seller is not even replying now. Thank you so much for helping me pinpoint the problem. Very unhappy with Eunorau/BTN support.

Dear harryS, I tested the leads as you suggested, but got 4-5 volts on red, blue, green & yellow BEFORE I even spun the whee backwards. Spinning the wheel did not appear to change the reading. I did this with the battery on and the display on as well. Sent a video of my connections & display...

Hi Harry, Thanks for replying. Yes the motor spins backwards fine. I have visually checked the connector for the hall sensors and also used a small screwdriver to push the individual pins in , but the display still shoots out the "info 03" code as soon as I touch the throttle. There is no...

Received the new controller today and hooked all the wires up where they're supposed to go, then installed the battery, turned on the power button and was glad to see the display come on as it should. As soon as I twisted the throttle, the display "info 03" came on again, so I have disconnected...

Thanks for the suggestion Harry, I will absolutely mount it outside the bag and also use heat shrunk covers in place of the stock insulation.

Battery is a 48-52 V dolphin pack bought at same time as kit which worked great for 200 km on same daily route of 12 miles with steep hills at the end of the run. Was able to pedal along with motor on full with twist throttle up these hills at 12-16 kph for over two months no problems and only...

Oh, so sorry to post in the wrong place. Thanks for providing the email address for BTN.

Hi all, I'm new and have just had my first failure. Bought a 750 watt Bafang geared hub kit for my fat bike from Eunorau, but after 200 km it stopped working and displayed error 03 which the manual says is hall sensor abnormality. Opened up triangle bag to see controller and discovered that the...