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I'd suggest sending this info to SONDORS and see what they say. My one question to their help desk was answered quickly and corrected the problem.

HAPPY belated BD, Court. Perhaps try this tune instead of the usual https://youtu.be/XfcC6FYyL4U

Hi Larry - The Gates belt on my 2012 SMART ebike now has 3000+ Km - runs like new - zero problems & zero maintenance.

In the spirit of keeping things "Thin" and light I've skipped fendering and invested in a comfortable seat plus LCD display - more functionality and fun in my view - I agree the Sondors packaging is first class.

I have a 2600 Km zero maintenance/noiseless/problem free Gates Belt on my 2012 SMART ebike and regrettably a Nylon Belt on my Sondors Thin. The Gates is vastly superior. Knowing what I know now I'd order a chain on my Sondors Thin and save the $150. This nylon belt is noisy and annoying compared...

I bought a Sondors Thin Black Belt LCD in support of lower market pricing. I also have enjoyed my 2012 SMART for 2600 Km - zero problems. Prefer the 19 pound lighter Sondors to hoss about and for quick jaunts but, inexorably "you get what you pay for" - twas ever thus. Still the Sonsors Thin is...

On the bright side your battery will last longer :-)

In Vancouver where I live SMART delivers with 350 Watt motor, 3 Speed gearing and 4 selectable Power/Regen levels. Power cuts out @ 32 Km/hr. Lots of steep big hills around here. Happy to report no problem ascending most in top gear/max power @ 20-25 Km/hr while pedalling hard. Climbing to to...

Try tweeting or better yet send your experiences to Dr. Annette Winkler, head of SMART worldwide

Attractive discounts for sure ... Like $2900 CDN lately in & around Vancouver, Canada. If you squeeze as I did you might also get a high end jacket and helmut included @ no charge - Color Matched no less! "Nothing endures but change" said Hereclitus around 500 BC. He got that right - especially...

Seems to me something's out of line. Have you tried tweeting this situation?

John Ruskin quote: “There is hardly anything in the world that someone cannot make a little worse and sell a little cheaper, and the people who consider price alone are that person’s lawful prey. It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a...

Surely, with proper care this carefully designed & superbly manufactured SMART battery will outlast the cheaper often smaller competing offers. Mercedes is world renowned for durability and value ... likely why they're the oldest car company. Expensive, yes, because they offer legendary products...

In my view the complexity of any expensive ebike requires proven long term service support. Hopefully you'll never need it. Think about the nightmares if your dealer folds. One of the big reasons I chose the SMART for ONE from Mercedes/Daimler is their proven service availability 150 + years. I...

I think Holland is the most bike friendly place on earth hands down. Also Portland, Oregon San Francisco, Vancouver, BC.

Spot on, and thorough, Court! My experience with 3000+ Km on the SMART electric bike is all good – zero problems. Changed out the stock pedals and seat to suit me better otherwise perfecto. Recommend buyers get the optional left handlebar mounted assist/regen switch for convenience and safety –...

And while speaking of German Automobile Manufacturers entertaining ebikes try:

Court - I agree - Good to see the likes of FORD, DAIMLER, AUDI, et. al. competing in the surging electric bike market. These deep pocketed corporations can add awareness, stability, and serious momentum - methinks.

BTW has anyone ridden the "FORD" built by Pedego @ $3650? So many choices so little time.

Try Googling SMART electric bike ... I think the first ones arrived in Portland, Oregon not long ago. Even with our weaker dollar I paid close to $2950 USD in Vancouver, BC Canada. Outstanding value and service in my experience. Also try www.youtube.com/watch?v=oScQAULOeOA