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Thanks Rangerider, it good to know that we are not the only ones with this issue. The shop we originally purchased the bike and range extender from is now ignoring my emails about the problem although they have stopped selling Orbea eBikes despite their popularity. Does that perhaps tell us...

Hi. New to this forum but as the supplier cannot, or will not deal with this issue, perhaps one of you has had a similar issue or can suggest a fix? If I try to charge both the range extender and the frame battery together - as stated in the manual - only the frame battery ends up charged. The...