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Want to update everyone on my original post about the 15 day Free return policy and the 8% cancellation policy. The company wrote back to me and said that if I wanted to cancel the order, rather than have me go through the 15 day return policy, they would refund my purchase 100%. Can't ask for...

When I called I asked about shipping times. When I ordered the website said that it would ship in May. The rep said that shipping times are actually closer to 12 weeks - that's what got me looking into cancelling and the investigation into their policies. I did save the 15 day free return...

Did you ever get this resolved with them? Did they pay return shipping or did you cancel before an get hit with an 8% fee?

I ordered a Step-Thru from these folks after all the positive reviews. Little did I know that they have atrocious customer service and an 8% cancellation fee. When I was told about the 8% I inquired about the return policy. I was told by their customer care person if you receive a bike and...