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Which iPhone is? 8? SE...?

Hi Dave, Maybe it is not easy to tap on that button, probably we should make bigger the tapping area. But it should works if you tap there. Please let me know if it is completely impossible to go back and let me know the iPhone and iOS version that you are using. Yes the Error 32 is a Firmware...

One more thing. On Android we recovered old activities lost time ago :)

Hello, I just want to let you know that we released yesterday the My Smatbike 2.0.0: - New UI design experience - Included navigation data page for riding - Dedicate view to see the Power Output information for better performance management - Included Auto Brightness (On the Settings section of...

You are welcome. Where are you from? Maybe our department of customer care could provide you a solution (other Dealer that could update your bike or something similar) Best Regards

Hello, I am sorry but I am not sure why is the reason of that update. But I recommend you to update it. Always that a firmware update is releases use to be because fix something. Best regards Javier

😂 Our customer care team is working on answer all the questions. Sometimes if the question need to scale to developers or other teams take some time. On X35 the only thing that can be updated is the battery. But on X20 there are many ECUs involved and each ECU need it's firmware. On X20 you...

@Veteran the Android team found the issue about not connect with the bike after a first ride. Will be on the next update at the end of November. Thanks for your help. Also we found an issue about lost some activities, on that update the app automatically will recover old activities that still on...

You are welcome. I asked to the Android Devs. Did you try to delete all data from the app? This force to recreate the local database (maybe it is not a GPS issue and it is a local database issue). Here it is explained how to do it...

Hello, Your problem it is a GPS issue. During your rides the locations that the app get does not have enough precision. Because of that the the app did not record any position and you do not have distance. Are you using a third party app to save battery? Does the gps work well with other apps...

Hello I am sorry for your issue. Did you see the 86% on the app and the 100% on the Garmin at the same time? I think that for some reason the bike stop sending the battery info (as before that you did not receive anything with the previous firmware version) and the last value that the App...

Thank you @Veteran for all your feedback. I am happy to see that you are happy with our app. Sadly as you said the bad weather is coming so will be difficult to continue enjoying our bikes during the following months. During this winter we will release huge update with more information and...

The last two versions are exactly the same but the last just fix the issue about the "Strange texts" without internet. The problem that you have it is that: - Bike is on - On the app you tap on the connect to eBike but you receive "No eBikes found" Possible solutions: Solution 1: - Check on...

@Veteran today morning we released an update for android that fix the issue about the “strange texts” on the app when you open it without internet. Let me know if it fix it ;)

I am sorry but the connection on X20 and X35 are different. You can not charge or update a X35 bike with X20 charger.

Hello Veteran, Thank you for your feedback. We fixed some stability problems on the last two updates. Probably some of them affect to the activity without internet. Anyway soon we will release a fix releated to lose the translations if you open the app without internet. On the other hand we...

Hello Ian Thanks for sharing. The pdf is amazing you are totally in love with your bike. I am sorry if the app is not at the same level than the bike but we are working hard to solve it. About the battery drain of the app it is something that I have to investigate could be related with the BLE...

Hello r1roman, The motor maps that I said before it is just for x20. x35 have the motor maps available since the beginning 👍. I am sorry about the problem that you had with the firmwares and your extender. Some hardwares come after the system is in the market and need this kind of updates...

Hello Ian, You are welcome. I am happy to be there and read the opinion of the riders and also to help all of you. This could help us to make the best ebike app ever. If everything goes fine the next firmware update will make the motor mapping available (we are testing it right now). Take into...

Hello ikell, I am sorry about that. The problem looks like it is on the app but the true it is that is an issue on the firmware. The people of the team is working on it and they plan to release a new version. I think that you have a GCU cable in order to update the firmware by yourself. If you...