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Folks, I did not diagnose this problem on my own. I sent 3 videos to Ride1up support and they diagnosed it as a motor problem. Also yes, I am not mechanically inclined that's why I called Ride1up support. I only followed Ride1up support's instructions and this was the result. Here was my...

I would never recommend Ride1up to anyone after my experience last summer. I posted on this thread last July that my Ride1up Core 5 made this strange grinding sound every time I engaged the throttle or PAS. After sending multiple videos to Ride1up support, they diagnosed it as a motor...

@krdugger Please contact me regarding the replacement stator I purchased. It has been 10 days since your support claims that the stator has been shipped and still the tracking number has not been updated. Your support is telling me this is a normal delay in tracking numbers being updated...

Hey Cody, Thanks for your reply. Appreciate the diagnostic tips. I’m not that mechanically inclined so I just went ahead and bought a new one from Ride1up for $250. I didn’t really have a good experience with their support. Their response is often slow(more than 1 business day). Also...

Hi Folks, Not a very handy ebike enthusiast here. Don‘t really know the inner workings of an ebike, I just like riding them. Anyway, was riding my Core-5 that has around 1200 miles on it, and suddenly it made this strange grinding sound every time I engaged the throttle or PAS. Visited...