Search results

Update on my end... Ticket submitted 7/9, added pics 7/18, received first response 8/1 that technician was reviewing pictures and ticket. 8/4 received that they "processed a replacement suspension to be sent out" and provided instructions to replace the fork. 26 days from ticket submission to...

Any luck resolving the issue TECTOPCAT? Still haven't heard from support on my ticket submitted 7/9, but will attempt to call support tomorrow.

I received a gen3 groove bike a few days ago with the same issue. I've put in a ticket but please let me know how you resolve the issue.