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Just had a meeting about this one and others with wheels with a similar issue. It has become clear to us all that there has been an issue with the glue used to stick the magnets onto the inside of the hub shell. We've been working diligently with our factory to figure it all out, and get us...

We don't have exacting measurements, but if you do a simple visual inspection and see the BB wires are grossly out of center, and up against the edge of the threaded hole, it likely is damaged due to the cups being loose. If the bike has been ridden days or weeks, and the wires are on center...

You may or may not be able to see it on the diagnostics. If a wire is severed, but still connected, intermittently, and breaks connection randomly, due to vibration,.......You get the idea. Electrically speaking, a severed wire that's touching, will allow electrons to flow as if there was no...

The line should be painted across one of the corners of the square, so it can only have on upward location, with the right crank forward. Or White line at 12 o'clock and crank at 3 o'clock, if you're looking directly at the right side of the bike...

These pictures are difficult to see the line, but I'll trust that they are there. I think the best thing would be to have the BB replaced. It's likely the wires were damaged when it rotated in the shell. We can work with you directly, or the shop in your neighborhood. Any way you'd like to...

I should have read ChrisD and Charly Banana! They're right on this. I think they'll confirm my description of the total oddness of the pedal assist, when the cranks are on wrong. We've found that the line could be up or down, but not forward or backwards when the right crank is forward. As...

Humanities, Please send an itemized list of your expenses and email it to [email protected] and we will reimburse you. At this point, having had the original BB move, the wires may have been damaged, so moving them back to center will do nothing. A new BB can be sent to you if you...

Paul, The systems effectively are programmed to work the same. The Dash in throttle in T mode will get you up to about 20, with no relation to pedaling. In 1-4 Assist Modes, pedaling with throttle may go faster. Also in 1-4 Pedal Modes, if not pedaling, the throttle is active only up to about...

Excellent! Again, if a new BB is needed, we can take care of that quickly. We'll be back on Monday 8am Pacific Time. The only things to watch for is obviously not to damage the wires when tightening the cups, and to properly align the white line to crank arm. The line goes up, with the right...

From the pictures, it appears that the BB is rotated in the direction of pedaling, so it likely has been not fully tightened yet. We can not know if the shop received and looked at the BB as this is generally not part of a shop's initial assembly procedure....usually. Any local shop can easily...

I'm sorry to hear of the trouble with your new Dash. I think it might be related to your bottom bracket/torque sensor. We have heard a few times that the BB, if not properly tightened, under normal use, may either just move a bit, and make the pedal assist erratic, or even begin to rotate...

You can call and order one here, but we intentionally price things as to not be in competition with our dealers. You likely can get a better price locally. You can call here 800-377-4532

They may be mistaking the 2013 or '14 Zuma battery with this Dash one. The Peak also has the same as the Dash, but with different decals.

Your local dealer should be able to get one for you. We have inventory. MSRP is $590, plus shipping. http://www.currietech.com

Justin, Battery tech is an ever-evolving thing. It's always a matter of energy density, vs cycle life, vs space available, vs price.

Justin, Be proud of your new bike, and put piles of miles on it with confidence! The MSRP on the 8.8 Battery is about $590, so at current market value, I'm not sure you would want to buy something 50% bigger energy density, if it existed!

Justin, Technically you are correct, but only IF the system was capable to properly read the AH that was actually available in the battery, which we now have learned it is not. Also, each time you run the test you will get a variety of numbers due to the poor calculation. The miles available is...

I'm a bit unclear of your question, but simply put, each bike format uses a different means to merge pedal force with motor force, and will give each rider on each bike a different result. The Zuma and Vibe reads pedal speed, with a couple motor power settings to respond, but does not read...

Brian, I think you might be right, but for the time being, we cannot rely on the diagnostics test. I bet if you run the test a couple time over a couple charge cycles, you'll get very different results.

Brian, Sorry for the confusion. The intention was to have the LCD display diagnostics show both a battery percentage and also the remaining ampere hours but we've since learned that the more simple LCD display diagnostics cannot accurately read the remaining AH in the battery. That said, we have...