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I only saw one long distance ph. no. on their website: 1 (800) 350-4840. Is that the "sales" one?

The sad truth, I think, is it's harder to evade phone calls when the caller could be a new customer, not an old one with a problem. I bought an Elegant in February. Lots of mostly minor "fit and finish" issues, with most emails ignored. 1:1 success rate making a cold call.