Nope. I didn't realize founders have a different refund process. At any rate, sounds like @onlineaddy at least is due some communication on the status of his refund. Maybe @pushkar will resurface and sort this out.
It takes 30-60 days for them to process the refund. Here's a snapshot of the reply I got when asking for a refund for my Helios order from a few days ago.
Pushkar (Wattwagons’ founder/owner/boss man) mentioned back in January in this post that there would be an option for a suspension fork. But as others have mentioned, I don’t see this option available on the website. @pushkar could you clarify? I’m interested in this as well.
I agree with scrambler - It depends on what questions you’re trying to field, Pushkar.
For people new to WW, I can almost guarantee they will be looking for answers on the website -at least initially. I think a bit more clarity on the website would relieve some repetitive questions and also...
The Color Configurator seems to work well on iPhone. The 3D rendering is awesome. My only concern is how “flat gray” looks just as shiny as non-flat colors. Same goes for colors described as shimmer or metallic. It’s still a useful tool but a disclaimer about finish is probably warranted.