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Any answers to your text/email?

Wonder why WW is making the switch?

Acme. They can both be true and it still means ww is giving the founders the shaft. He isn’t building their bike and he is not refunding their money. To me, that is all the info I need to know. Everything else about the company doesn’t matter. You either build the product or return their money...

Have you checked the google reviews? 1/2 of them are from people whose only other reviews are in India. Either WW has been exporting a ton of bikes to India or the reviews are as fake as the timeframes, but I am sure that is how all well-run companies handle their online presence. lol

Rome hasn't posted on this thread that I have seen. I think that the Kool Aid has pickled your brain.

Funny you should say that. Luna seems to be making a bike that is almost identical to it. Originally, we thought that this was a company that did have its s*it together. That was meeting their deadlines and that did have an owner who was highly involved in keeping its customers updated on the...

Maybe, but they have held the founder’s money for 2 years, promised a refund within 120 days (you know any other business where you would accept a 4 month wait to get your money back for a product that was not delivered) and then refuse to provide regular updates after that 120 day window has...

Good to hear. Online’s problem is a little deeper then that. The founders were told that they would be completely refunded within 120 days. That timeframe has come and gone and now back to radio silence. Closing in on 2 years since that project started. No bike, no money, So while I am happy...

This is what I am seeing in the page. Maybe I am in the wrong. The only one marked coming soon on my website is the helios. Maybe I am on the wrong thread.

You say that, but you can purchase it from their website, with shipping ready to begin in 75 days. If you are selling something, you should know what you are selling. If it is in prototype phase, without a list of the components then I can completely understand, but if you are selling it and...

That is a bummer. Wait 8 months to get less bike then promised then you are left troubleshooting. Ww should not have sold you that bike. They should have given you back your money or offered you a free upgrade to a model that had been tested and troubleshot already. “Free” you ask? Why should...

I have found with the magura brakes that if you turn the bike upside down for much time at all that the brakes always need bled afterwords. Don’t know why and don’t know if it is just the few sets I own, but do know it has happened a number of times.

yes, it is amazing to wait 8 months and end up paying full price for that. Look at the battery, motor, 3 speed, nonintegrated light, chain drive, add on rack and compare that to what you can get for the same price. That is embarrassing. I think that he had traded his car in to buy a bike...

Has watts wagon been in contact to address your concerns.

On a customer service basis, I find these things baffling. You ordered a bike and got an email that said the bike would be shipped in 3-4 weeks, and then it took 20 weeks for ww to reach out and say that they were having supply problems. At no point did they tell you that this bike had been...

Maybe I read it wrong. But I think all he got was the promise of fancy controller

Switching out the components without consulting with the customer is what you are concerned about when you order off of Alibaba. Not a boutique bike store out of Massachusetts.

The two things about that bike that separated it from the pack were belt drive and controller. To wait 8 months and end up with neither of those sucks big time. Ps. Can you get rid of the tensioner? One less thing to worry about.

Sorry to hear that. I was hoping you were going to be out in the bush, shredding some trails. Quite a shame that ww does not seem to be able to keep up with the inventory that they are going to need to build their bikes. 7 months ago they should have began sourcing the products that they...

That takes care of the display. Any idea if controller needs to be programmed?