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Mmm, true, they are Reention, but I thought they were just the same... Mine says Reention indeed.

Yeah, sure, but the Giant is 36V with different plug, so nothing to do with the NCM Dehawk battery ;)

Nice, will order 5A then. My other bike (Giant 2019) has a 500wh battery with 6A charger, but it is the original charger so I was more confident with them :D

There are two models of battery for the ncm moscow plus, one with 14A and one with 16A. Mine came with 14A... will 5A be fine anyway, or should I use 4A? Thanks again!

Ok! I will be ordering the one with 4A, DC plug (I have checked it). Any risk of damaging the battery or anything else? any warning? I don't know much about chargers... Thanks! p.d: I did not see your message suggesting 5A after the image capture. I will think about it. Yes, NCM gave me 2A...

Nice links, thanks! What plug should we choose for the ncm moscow plus battery? DC, right?

That's exactly what I did and it worked perfectly. Sorry I did not posted it before! Thanks!

Hi, I have just noticed that sometimes my 2019 pro motor is making a clicking noise, something similar to a releé (not sure about this word been correct) opening and closing. It always sounds two times (click and clack). I think it happens only when temperature is high enough and the motor is...

Same feeling here with three 2019 giant bikes I own (two pro's, one sport model). So it is perfectly normal. However it is annoying, but it is how it works :) Cheers!

Thank you so much for your answer. Yesterday it showed up 99%, so it must be exactly what you describe. Regards!

Hi! my new ebike is showing 98% battery health after only 1 week of usage and 2 cycles... can this be considered normal? It is hot down here (almost 40ºC), but it was charged in my garage under 34ºC... Thanks!

Thanks for you answer, but is it loose like mine? From what I have seen the GX E+ has the sport version, which does not have this plastic ;)

Hi! I have noticed that my pro motor has a moving part on the left side. You can press the part and it has some type of spring that will move the part out again. Can you please confirm all pro motors do the same? What is the purpose of it? https://i.postimg.cc/RFx8496F/dsc-2003.jpg Thanks!

Hi! I have a new Giant Fathom E+2 Pro 2019, the one where the battery can be removed from the bottom. I have noticed that once I put the battery on the frame, it is not 100% fixed and secure, it has some play if you push it upwards. I can see a small gap between the battery and the frame...

Hi! Do you feel the pedals once the motor engages and during the assist? I can feel some small vibrations on both feet, more noticeable on the left one and with higher assist levels (sounds reasonable but just wanted to be sure). Thanks!

All modes, motor off, all gears. It happens also if I press the front wheel against a wall, and then just trying to start pedaling... But... this morning I put grease on the cranks (where the cranks joins the "bike", sorry not sure about the english name), and the sound was there but then after...

One more clue: it does not happen when the rides start, only after a few minutes or riding... What does that say to you? I have checked wheels, brakes, handlebar, chain, pedals, saddle, ... but I am no expert so it could still be one of those things. (I am still thinking that is a cable/plastic...

pedals changed... problem persist, but thx for the tip

And you are probably right but it is annoying since it was not there on my first two rides. Guessing it needs a visit to the LBS but it is far from home :( Thanks

Sure, i loosened them and then tightened them again to be sure... too much of a coindidence that both were loose... What about the chain? Have you ever heard of a chain making a click noise under pressure? I am almost sure it comes from the motor zone but dont want to discard any possibility :(