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The phone support is no longer working either. LOL

It appears the phone number is no longer working. Surprise surprise.

They are trying to tell me there is nothing wrong and that's the way they all work. My son and I both disagree as we both use the bike. There is no arguing with those guys. I sent 3 different areas of the manual that all say the same thing plus their website. They said those are ALL wrong...

My battery light never shows more than 25% charge. It did not do this when I first got it. They are trying to tell me this is how they work. Is there anyone out there that has the same issue? Does anyone have a battery that shows the green light on H or are yours always on L?

I just filed with Better Business Bureau. They have an F rating. LOL Not much of a surprise. I will see if I get a response. This is from there website.

How did you get in touch with the DIRECTOR OF CUSTOMER EXPERIENCE? I have an issue with a defective battery that is under warranty that no one wants to deal with. They asked for videos which I sent showing the lights on the battery not working and still they are telling me there is nothing...

I'm having an issue with Aventon Customer Care. The battery is defective and after going back and forth I sent videos as requested along with their own info from the website stating the green lights on the batter indicate 25% chg for each light. Mine never gets past 25%. It used to when I...