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Hey Simon, Great video of the EX unboxing. Your videos put to rest a concern many of us have about how well the bikes are packaged. You haven’t shown any openings with missing parts or damage. Have you had problems like that, and if so, how quickly are replacement parts received? I like how the...

This seems like an easy question to answer, even for me. I am by no means an expert on the subject, but I think there would be a consensus among people who are that adding the weight of a Rohloff hub motor to the AM1000 or CC would not improve the performance or handling of these bikes but would...

If Frey let’s every customer choose from that paint catalog we’re going to see some bold colors. I’ll post pics of mine when I get it I think the AM1000 looks great in Simon’s glossy black metallic and I’m getting the AM in the glossy black metallic which helps to disguise the black battery...

Hi Simon, I decided to order an EX in addition to the AM1000 I ordered last month. As I’m texting with Grace with the details of the order it dawned on me that there may be several people responding as Grace. Can it really be just Ivy and Grace handling calls? I thought you might know something...

I really like your fender and rack options and I might get that bag for my bike for touring. I don’t know if Frey will mind me telling you but the dropper post was $80 with internal cable and handlebar switch which is cheaper than I could find anywhere else. It’s probably not high end but better...

I have an AM1000 on order as well. I think Simon would agree that a medium frame is right for you. We must have similar taste as I ordered that same color after seeing Simon’s video (originally requested matte black). May I assume that the upgrade on the battery is to a 52v17.5Ah battery...

Hi Simon, I was wondering if you know if the Frey factory has opened up after the holidays and the virus situation?

Yes I was thinking that too many options might not be a good idea for Frey especially if the bike color doesn’t match the sample in the catalog.

Thanks for including the paint code for your bike. Someone posted a link to the paint catalog and I looked up YS2296 (page 25) and saw the paint sample. It looks great ! Can you really choose any color on the chart for a Frey bike? If so, they should refer customers to the chart to choose a...

Thanks for your quick response Simon. I’m glad to hear that you like the paint job. I think I ordered just about every option including the gear sensor and I ordered 2 derailleur hangers. I certainly won’t be as an aggressive rider as you but I’m looking to ride on some challenging terrain. I’m...

Hi Simon, I’m glad to see you posting here and I expect to be seeking your advice many times on this forum. I just watched your video of the Bafang Ultra regrease and I have a few questions about it. When you first opened the casing did you think there was insufficient grease? Does Frey...

It seems bike parks are popular there and in many parts of Europe. Here in New York its still illegal to ride an ebike even on fire trails in our 6 million acre Adirondack park. If our legislators could see past their nose, they would see the possibility of creating ebike tourism that would...

I live in upstate New York where ebike laws are in limbo until our governor signs a proposed bill legalizing 3 classes of ebike. Our local bike shops typically have had a very limited selection of prohibitively expensive Specialized and Trek models to test ride so I depend on video reviews and...